FleetShare Specialist

Working within one of Merchants Fleet’s fastest-growing programs, the FleetShare Specialist plays a critical role in supporting the future of the commercial rapid rental industry. In this role, you’ll help drive the day-to-day operations of our last-mile rental fleet—partnering with clients, vendors, and internal teams to ensure vehicles are rentable, utilized, and delivered efficiently. You’ll be at the center of a fast-paced, evolving operation where your ability to problem-solve, coordinate, and execute will directly impact program success and scalability.

Location:  Merchants Fleet Headquarters – Hooksett, NH (Hybrid).  Typically 1 day per week work from home

What Your Day Looks Like:

You will:

Drive Operational Execution:

• Support the end-to-end “rentability” lifecycle of fleet assets to ensure vehicles are ready, available, and utilized


• Coordinate key workflows including transportation, vehicle allocation, offboarding, and fleet balancing


• Partner with field teams to support operational execution and deliver strong customer service within assigned regions


• Assist in DSP (Delivery Service Provider) onboarding and enrollment efforts

Coordinate Across Teams & Vendors:

• Collaborate with internal teams to align maintenance, repair, and readiness efforts that support vehicle utilization


• Work with third-party vendors (including telematics and mobility partners) to ensure smooth operations


• Support title, registration, and compliance-related processes

Support Clients & Daily Operations:

• Respond to client and driver support inquiries through systems like Five9, acting as a FleetShare subject matter resource


• Monitor operations, identify issues early, and take action to resolve them quickly


• Track and manage operational activity across systems and tools

Improve & Scale the Program:

• Help identify and document best practices to improve efficiency and consistency across the program


• Provide feedback on trends, challenges, and opportunities to enhance service delivery


• Support cross-functional initiatives that improve scalability and performance

What You Bring:

Experience:

• 1+ year of experience in operations, logistics, fleet management, or account support


• Experience working in fast-paced, deadline-driven environments


• Exposure to transportation, automotive, or logistics industries is a plus

Education: Associate’s degree required

The Skills You Bring:

• Strong communication skills with the ability to collaborate across teams and with external partners


• Highly organized with strong attention to detail and follow-through


• Ability to analyze information, identify issues early, and take action


• Comfortable working across multiple systems and data sources


• Adaptability and a bias for action in a fast-moving environment


• Problem-solving mindset with a focus on outcomes and results


• Proficiency in Microsoft Office; experience with Power BI or similar tools is a plus

The Company 

You're invigorated by team collaboration and a fast-paced work environment. Opportunities for growth motivate you to always bring your A-game. You’re tired of being told “no” when you think of ways to improve, innovate, and do things better.

There’s a place for people like you. Welcome to Merchants Fleet.

We’ve been around for more than 60 years, but we’re the fastest growing fleet management company in North America. The fleet industry is behind every delivered package, the summertime memories kids make on their way to camp, and the heavy-duty trucks and vans that keep the lights on. That’s a lot of responsibility, and why we want our employees to always be at their best.

Everything at Merchants Fleet is fueled by our entrepreneurial spirit, including:

• Leadership who truly lead and engage with employees   


• Real career paths and the tools you need to grow and develop  


• A work environment that’s encouraging and collaborative

We know employees won’t stay if they’re not happy, which is why we provide a great benefits package on top of our award-winning work environment. In fact, we’ve just made the “Great Companies to Work For in NH” list for the eighth year in a row and have a 88% employee satisfaction score (higher than the national average of 57%).

So, what are you waiting for? See why a career with Merchants Fleet is the best decision your future self has ever made.