FLEX Direct Care Staff
Developmental and Brain Injury Division (DBIS)
Full Time
Location: Multiple sites across Hampden County (see details below)
Pay: $21.00 (See details below)
Schedule:
- Tuesday - Saturday, 2nd Shift
- Sunday - Thursday, 2nd Shift
Position Summary:
At ServiceNet, we believe every person deserves the opportunity to live a safe, meaningful, and fulfilling life. Our DBIS team provides compassionate, respectful support to adults with developmental disabilities and brain injuries—helping them thrive at home and in the community.
We’re looking for flexible and motivated team members to join our Float Direct Care staff. In this role, you’ll work across multiple residential programs in Hampden County, supporting individuals where you’re needed most.
About the Role:
- Work in multiple residential locations (developmental and/or brain injury programs) as assigned by the Director.
- Support residents with daily living skills, including the use of adaptive equipment, dining guidelines, and personal care.
- Assist with meals, cleaning, laundry, grocery shopping, and creating a comfortable home environment.
- Provide transportation to appointments, activities, and community events.
- Maintain accurate records through daily shift notes, data tracking, and other documentation.
- Support residents in developing and achieving their personal goals.
- Administer medications.
- Stay current with required certifications and trainings.
- Perform additional program-related tasks as assigned.
What You’ll Bring:
Valid driver’s license for a minimum of 6 months; and acceptable motor vehicle record.
- Medication Administration Certificate required.
- CPR / First Aid - Training provided.
- Proactive Approaches to Behavioral Challenges (PABC Restraint Certificate) - Training provided.
- Physical ability to perform the requirements of this position and ensure residents safety.
- Basic computer/office skills.
- Background check (CORI).
Compensation Breakdown:
$21/hr: Base $18/hr + $2/hr MAP certification differential + $1/hr FLEX differential
Perks & Benefits:
- Paid orientation and trainings.
- Generous paid time off.
- Comprehensive health and dental insurance.
- 403(b) retirement plan with employer match.
- Paid life insurance and long-term disability.
- Tuition assistance and career advancement opportunities.
- A supportive culture of teamwork and respect.
Locations for Hampden County:
- Springfield, W. Springfield, Monson, Holyoke, Chicopee, Longmeadow, E. Longmeadow, Westfield, Wilbraham, Palmer, Ludlow, Agawam, Feeding Hills,
Programs located throughout Berkshire, Franklin, Hampden, & Hampshire counties
About ServiceNet
ServiceNet is a compassionate non-profit organization that helps over 8,400 individuals facing challenges such as mental illness, developmental disabilities, brain injuries, homelessness, and substance use issues. With over 1,800 dedicated staff members, we work together to make a meaningful difference in the lives of others.
ServiceNet is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status.
ServiceNet is a non-profit agency supporting people with mental health challenges, developmental disabilities, brain injuries, homelessness, and more. We offer great benefits, room to grow, and plenty of rewarding opportunities. We’d love for you to join us!
At ServiceNet, you will make a real difference. Whether you’re working in residential direct care, clinical care, peer support, or other valuable roles, you’ll be part of a compassionate team dedicated to supporting our community.
And with over 3,000 employees and over 100 programs across western Massachusetts, we’re confident there’s a role that’s the right fit for you.
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