Flex Housing Lead Case Manager

Position Overview:

The Lead Case Manager oversees and coordinates case management services, including training and supervising case managers, and providing direct support to guests. Responsibilities include conducting needs assessments, facilitating access to resources, coordinating care, and maintaining collaborative relationships with residents, colleagues, and service providers. The role involves regular documentation, care retention interventions, and adherence to harm reduction principles to support residents in achieving their goals.

Duties and Responsibilities:

• Provide daily oversight to the case management team to include, but not limited to, guidance related to service delivery and documentation, maintaining compliance with regulatory standards, appropriately managing caseloads, and coordinating on-call scheduling.
• Effectively self-manage and collaborate with all levels of staff and clients with varying needs ensuring timely and efficient utilization of resources; preventing return to homelessness and ensuring adherence to organization and regulatory requirements; ensuring licensure compliance as well as business process improvement measures for quality assurance and self-development as well as development of the organization.
• Participate in weekly staff meetings, scheduled supervision meetings, and other required meetings and trainings.
• Proactively formulate and manage outreach activities for caseload to promote resident interest.  
• Work with existing field staff to identify residents that would benefit from personalized support 
• Identify residents who are interested in case management services and those that would benefit from information to supportive services. 
• Educate residents on services of interest and need, treatment courses, risks, and health outcomes of certain behaviors. 
• At time of screening/intake assessment, the Case Manager will address emergent/immediate needs of client including need for medical care, shelter, food and clothing, and harm reduction services and supplies.  
• In collaboration with residents, develop and implement an Individual Service Plan (ISP); the ISP shall address client needs, risk factors, barriers, goals, and interventions to meet those goals. Goals may include shelter, housing, food, clothing, health care, substance use treatment, harm reduction strategies, mental health care, education/training, employment resources, etc. 
• Update ISPs periodically to reflect resident’s progress towards or attainment of articulated goals and the emergence of client needs; ISP’s shall assist the client in developing their own autonomy 
• Assist residents in accessing appropriate community resources that represent the client’s needs based on assessment or clients’ verbal input. 
• Distribute safe drug use supplies and overdose prevention kits when necessary. 
• Develop and maintain positive, collaborative relationships with community partners and other service providers including substance use treatment providers, mental health providers, housing resources, and primary healthcare. 
• Develop and maintain client charts with appropriate and up to date documentation.  
• Provide dependable and structured Case Management Services consistent with harm reduction principles utilizing a whole person approach. 
• Assist residents with enrollments and retention with other service programs, as well as scheduling and keeping appointments. 
• Identify gaps and barriers in available community resources and advocate for systemic changes. 
• Attend Case Management staff meeting and other regularly required meetings. 
• Participate in regular upkeep, cleaning, stocking and supervision of Drop-in area one time weekly or as needed.
• Take the lead position in communication with each member of the participant’s case management team of service providers and caregivers by coordinating care with other providers, and caregivers and by convening case conferences to ensure service continuity and elimination of gaps in service.
• Provide intensive and restorative care management support.
• Other duties as assigned. 

Required Qualifications: 

• Bachelor’s degree from an accredited institution.
• Minimum 3 years of experience in direct services for low-income individuals, behavioral health, and/or homelessness, including building supportive relationships with clients, peers, and partners.
• Supervisory or project management experience required.
• Knowledge of substance use and harm reduction strategies preferred.
• Demonstrated passion for serving chronically homeless populations with co-occurring disorders.
• Proven success in managing change, improving performance metrics, and maintaining flexibility and a positive attitude under pressure.
• Flexible, team-oriented, and able to take initiative.
• Strong conflict resolution, boundary-setting, and de-escalation skills.
• Ability to prioritize workload, complete tasks efficiently, and work independently while seeking supervision as needed.
• Excellent communication skills, with the ability to write case notes, reports, and procedures; effectively present information; and respond to questions from various audiences.
• Proficient in Microsoft Office and adaptable to technological changes.
• Strong clerical skills, including typing, proofreading, and attention to grammar and spelling.
• Familiarity with general business correspondence, policies, financial documentation, and applicable government regulations.
• Confidentiality and Professionalism:
• Adherence to strict confidentiality standards regarding site names, addresses, and guest or staff information.
• Dependable and cooperative with a problem-solving mindset.
• Strong understanding of the political and community service environment at city and state levels, including key leaders, stakeholders, and critical service needs.
• Experience in government relations, non-profit organizations, and grassroots organizing preferred. 
• Master’s degree and licensed-eligible preferred

Physical & Additional Requirements: 

• Mandated Court Reporting
• Regular and reliable job attendance. 
• Valid California’s Driver’s License (if duties require). 
• Effective verbal and written communication skills. 
• Proficiency in computer skills, including knowledge of Microsoft Office, Avatar, internet browsers, etc. 
• Exhibit respect and understanding of others to maintain professional relationships. 
• Independent judgement in evaluation options to make sound decisions. 
• Ability to work effectively in an open office environment surrounded by moderate noise and distractions. 
• Frequently required to sit; occasionally walk and stand; travel from the building to other sites. 
• Specific vision abilities required by this job include close vision, distance vision, depth perception, and the ability to adjust focus. 
• The employee must be able to meet deadlines with time constraints.  
• May be asked to occasionally work irregular or extended hours while performing job duties. 
• Able to meet required state, federal, local and BVHP standards. 
• Live Scan fingerprinting and TB clearance as well as any other medical vaccinations may be required. 
• As part of our commitment to maintaining a secure environment, all candidates selected for this position will be subject to a comprehensive background check clearance. This clearance is a standard part of our employment process and is conducted in accordance with applicable laws and regulations. 

EEO STATEMENT:

Bayview Hunters Point Foundation is a welcoming space for all, regardless of race, gender, sexuality, country of origin, religion, or ability. Candidates from a diversity of backgrounds are strongly encouraged to apply. Bayview Hunters Point Foundation is an Equal Employment Opportunity Employer