Flex Relief Officer/ Security Control Room Officer, Mesa, AZ

Marksman Security is built on serving our clients and building careers – just like yours. We are trusted by some of the most well-known companies and properties in the country while remaining dedicated to building personalized security solutions that solve the needs of every customer we support. Named as a nationally recognized Top Workplace in 2024 and 2025 by USA Today, Marksman's customized approach to security services will provide you with the opportunity to learn, grow and succeed. Our core values of being Unified, Transparent, Innovative, Committed and Accountable help us in providing unparalleled service and support in all that we do. If you are looking for a meaningful career, a culture of excellence, and the ability to make a difference, we want to talk to you!

Site Location is in Mesa, AZ

Flex Relief Officer/ Flex Security Control Room Officer

This is a dual role position

$22.00 - $24.18

      A CURRENT ARIZONA GUARD CARD IS REQUIRED

Security Relief Officer Responsibilities:

• Acknowledge and greet all guests in a prompt and courteous manner.


• Verify credentials of incoming and outgoing individuals/vehicles.


• Assist in protecting others and equipment while enforcing policies and procedures.


• Monitor and or detect any suspicious behavior to assist in the prevention of vandalism, theft and or other criminal behavior.


• Monitor surveillance cameras and alarms.


• Patrol the perimeter (interior/exterior) to identify potential safety and security risks.


• Warn violators of infractions e.g., loitering, smoking and or in possession of prohibited items.


• Respond to calls of distress, alarms and or emergencies such as fire, injuries or presence of unauthorized individuals by contacting local first responders.


• Identify and report any and all concerns (safety, security breaches, unusual circumstances) in a timely manner.


• Ensures accuracy and timely submission of required documentation (reports/documents).


• Ensure all rules/regulations are being enforced and followed.


• Other duties to be determined by Management.

Security Control Room Officer:

• Push/Report all appropriate operational matters in real-time directly to the SOC Manager


• Provide excellent Customer Service to all parties encountered while on duty.


• Acts on all customer service related calls and either resolves them personally or refers issues to the appropriate individuals. Manage communications for emergency and non-emergency calls-for-service, to include; phone and email workstations. Monitor email inboxes, work order service requests and all communications devices; prioritize and process incoming information according to procedure.


• Responsible for establishing, maintaining and reviewing schedules.


• Assist in the supervision and management of team of security officers, training, coaching, development and support.


• Handle all escalated security issues or emergency situations appropriately. Coordinate emergency incidents with Security Team. Notify, assist, and direct external emergency personnel and internal Emergency Response Team as necessary.


• Acknowledge alarms and dispatch personnel as needed


• Participate in regular training and scenario based security drills


• Understand and execute emergency SOC protocols, Understand and execute general service SOC protocols.


• Perform SOC related projects and tasks as requested by the SOC Manager or Director of Operations


• Compile daily SOC activities into daily shift reports. Accurately ensure detailed shift pass-downs are issued and followed. Compile monthly, quarterly and annual SOC statistical data. Author incident reports as described in SOC protocols


• Perform other tasks and duties of a similar nature and scope as assigned

Qualifications: 

• Valid AZ Security License mandatory


• Valid and Clean Driver's License


• High School Diploma


• Professional demeanor and appearance


• Proficient computer skills


• Must be able to multitask and prioritize assigned tasks


• Strong communication skills (verbal and written)


• Minimum of one year of security experience 


• Must be able to pass pre-employment screening (background and drug)


• This position will require occasional, crouching, climbing of stairs, sitting, standing, stooping and walking for extended periods of time

Benefits:

• Insurance: medical, vision and dental


• Short term disability


• Critical care/Hospital Indemnity


• Complimentary life insurance


• Pet insurance


• Legal assistance/guidance


• Identity theft protection


• Paid on the job training


• Paid time off 


• Bi-Weekly Pay


• Competitive compensation


• Career advancement opportunities


• Continuous learning opportunities through LMS


• Employee referral bonus program


• Employee assistance program (EAP)


• Employee recognition events


• Employee performance incentives/rewards


• Professional growth and development opportunities

#IND4