Float - Front Desk & Medical Assistant

Clear Choice Dermatology is seeking a reliable, professional, and patient-focused Float Medical Assistant / Scribe & Front Desk Receptionist to join our growing team. This role is ideal for someone who enjoys variety in their day, thrives in a fast-paced environment, and is comfortable supporting both clinical and front office operations across multiple locations as needed.

The ideal candidate is organized, adaptable, detail-oriented, and passionate about delivering excellent patient care and customer service.

Medical Assistant / Scribe Duties 

• Assist providers with patient care, including medical history, procedures, biopsies, surgeries, and documentation. 
• Accurately and thoroughly document medical visits and procedures in the EMR. 
• Prepare exam rooms, instruments, and supplies; ensure compliance with HIPAA, OSHA, and CLIA. 
• Provide patient education on treatment plans, medications, and post-procedure care. 
• Perform medical assistant procedures (suture removal, dressing changes, patch testing, injections, cultures, PDT, wound checks, etc.). 
• Submit prescriptions, lab requisitions, and pathology requests as directed. 
• Serve as a liaison between patients and providers, addressing questions, and ensuring follow-up. 
• Perform clerical and IT tasks related to medical documentation, referrals, and physician quality reporting. 
• Engage in team collaboration to promote effective communication and ensure smooth operational workflows. 

Front Desk Duties 

• Welcome patients, visitors, and representatives with professionalism and courtesy. 
• Manage check-in: verify insurance, complete paperwork, update demographics, and ensure authorizations are in place. 
• Manage check-out: review provider orders, schedule follow-up appointments, enter recalls, and process referrals. 
• Handle financial transactions: collect balances, deductibles, and copays; process refunds; balance daily collections. 
• Dispensing products and managing retail sales, including reporting of inventory needs. 
• Ensure front office readiness: open/close procedures, cleanliness, and supply stocking. 
• Provide outstanding customer service, handling inquiries, and concerns promptly. 

Flexibility Requirement 

• Demonstrate the ability and willingness to cover either the front desk or medical assistant/scribe role as directed by the Office Manager, ensuring seamless operations across both areas. 

General Duties 

• Maintain patient confidentiality and compliance with HIPAA, OSHA, and regulatory standards. 
• Demonstrate exceptional communication skills, professionalism, and teamwork. 
• Handle phone calls, messages, and referrals with efficiency and courtesy. 
• Assist with administrative tasks, supply management, and office organization. 
• Adhere to attendance, punctuality, and professional appearance standards. 
• Perform other duties or projects assigned by leadership. 

Qualifications 

• High School diploma or GED required. 
• Minimum of two years’ experience in a medical office setting. 
• Knowledge of general office duties, medical office procedures, and insurance plans. 
• Proficiency with EMR systems, Microsoft Word, and Outlook. 
• Excellent organizational, multitasking, and customer service skills. 
• Ability to type 60+ wpm and operate multi-line telephone systems. 
• Strong attention to detail, confidentiality, and compliance awareness. 

Working Environment:  

Physical Demands:  

o Average percent of time during a regular shift devoted to:  

•  Walking, Squatting, Sitting, Bending, Reaching: 75% 
•  Standing: 25%  

o Average lifting requirements:  

•  Lifting Requirements: 20-40 lbs.  
• Frequency of Lifting: 0-25% of the time 

o Additional physical demands:  

• Ability to grasp both hands; pinch with thumb or forefinger; turn with hand/arm; reach for (above shoulder height). 
• Ability to type 60 wpm. 
• Ability to operate a multi-line telephone system, computer keyboard, and adding machine. 

Visual, Hearing, and Mental demands:  

• Vision adequate to perform essential functions such as read telephone displays/computer terminals for long periods of time, correctable to 20/20.  
• Hearing is adequate to perform essential functions such as answering the telephone.  
• Mental capacity is adequate to perform essential functions such as quickly and accurately entering patient demographics and scanning documents while checking in multiple patients.  
• Tact to deal with unfriendly individuals regarding various situations and adequately handle stress.  

Working Conditions:  

• Normal business office environment.  
• Requires individuals to be in uniform daily. 
• Required to exhibit a positive attitude and a professional appearance and show great detail and accuracy. Required to exhibit quality performance of the essential job functions to help the office run effectively and efficiently.