Float MSR I

Role

The Float MSRI supports all branch locations as needed, providing teller services and assisting members with opening and managing a wide range of credit union products and services. (Branches, Contact Center, ITM Department) This role advises members on how to best utilize credit union offerings to meet their personal financial goals while delivering the highest level of member service. The Float MSRI ensures full compliance with all applicable federal and state laws and regulations, as well as the credit union’s internal policies and procedures. This position requires a highly motivated, positive, and outgoing individual with a strong sales and results orientation to maximize service and sales opportunities. The Float MSRI demonstrates independent judgment by effectively responding to each member’s unique needs and circumstances. The role requires comprehensive knowledge of all credit union products and services and the ability to confidently recommend appropriate solutions. Strong verbal and written communication skills, the ability to interact effectively with members and staff at all levels, and proficiency with applicable technology are essential.

Major Duties and Responsibilities

• Views situations from the member’s perspective to effectively respond to their needs and concerns; often going beyond the initial need or expressed concern of the member. Follows up to make sure the member’s expectations have been met or exceeded. Explains recommendations, products and services in ways members can easily understand. Demonstrates patience, respect and empathy when dealing with difficult members or their complaints.

• Balances cash drawer daily to assure accuracy in transactions and notifies supervisor regarding any outages. Appropriately applying policies. Issues cashier’s checks and money orders, receives currency for coin and verifies amounts, processes the redemption of bonds, cashes checks according to written procedures.

• Open various new accounts, process necessary information and educate the members as to services/products available as a result. (For example, Visa check card, online banking, automated teller, etc.) Responsible for cross selling credit union services.

• Assist with wide variety of services including open/close Shared Certificates, maintain Safe Deposit Boxes, account history, process credit card/loan applications for customer, manages outgoing wires, solve fraud issues, notary, close accounts, etc.

• Explain and expedite the opening, closing, transfer, and rollover of IRA certificates. Assist customers with opening CD’s and educate customers as to penalties, earnings, etc. Set up auto transfers and sign-up customers for ACH transfers and wires.

• Must comply with applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.

• Additional responsibilities as required.

Knowledge and Skills

Experience

Six months to two years of similar or related experience, including time spent in preparatory positions.

Education/Certifications/Licenses

High school degree or GED required.