Floating CoManager

Compensation Range: $24.00/hr - $26.00/hr commensurate with experience.

Overview: 

The Thrift Shop Co- Manager is the in-house champion and local leader responsible for the overall operation of a community-based Housing Works Thrift Shop.  

Our ideal Co-Manager is – first and foremost – an ambassador for Housing Works, prioritizing customer service over all other tasks. You must know, embody and actively communicate our Mission Statement, be active in the local community, and work to create an environment and culture that is reflective of the Housing Works Community Values.  

The Co- Manager must possess an entrepreneurial spirit with a talent for using existing resources to maximize revenue and profit.  

In this role, you will work alongside the Store Manager to lead the training and development of the team, empower employees to work together to reach organizational goals and objectives, and serve as their number one cheerleader and coach. 

Responsibilities: 

Primary: 

• Support multiple locations across NYC by covering vacations, call-outs, and staffing gaps for Store Managers and Co-Managers.


• Responsible for the creation of daily/monthly work plans to ensure that sales and operational goals of the store are met, utilizing staffing resources appropriately. 


• Responsible for recruiting, interviewing, hiring, on-boarding, and training of employees and volunteers, ensuring understanding and compliance to shop standards, organizational goals and direction; including conducting progressive counseling as necessary.   


• Formulate a pricing strategy in alignment with the price matrix and pricing philosophy by reviewing product sales reports and analyzing sales trends.  Conduct promotions and timely markdowns to include themed events and seasonally appropriate sales and/or promotions. 


• Responsible for ensuring compliance with all Housing Works policies and procedures and ensuring that all organizational deadlines and directives are met. 


• Understand and fully implement Housing Works’ customer service program, showcasing exemplary customer/donor service, including but not limited to greeting, saying thank you, explaining policies clearly and politely to the satisfaction of the customer, and by prioritizing assisting customers/donors over all other shop tasks. 


• Perform all other duties as directed by supervisor and/or executive management. 

Secondary: 

• Encourage teamwork and foster creativity.  Recognize talent and help to develop individuals for advancement within the organization.  

Other Functions:

• Maintain professional and technical knowledge by attending training meetings/sessions and through independent study.   


• Be a Housing Works Ambassador by knowing and communicating the Mission Statement, outreaching to the community, and participating in a minimum of four direct actions per year aimed at ending the twin crises of homelessness and HIV/AIDS. 

Education:

• High School Diploma or the equivalent, College degree preferred 

Qualifications:

• Minimum of 3 years prior retail management experience or equivalent experience in managing a team 


• Working knowledge of the second-hand market to include the breadth of products offered in the Housing Works Thrift Shops 


• Knowledge of Microsoft Office 


• Some Human Resource principles 

Competencies:

• Excellent communication skills (both verbal and written), interpersonal and team-oriented skills. 


• Self-starting, self-motivating, solutions-oriented mindset 


• Excellent organizational skills and attention to detail 


• Ability to make decisions under pressure, flexibility to course correct as necessary 


• Strong interest in the Housing Works mission to end the dual crises of homelessness and HIV/AIDS 

Working Conditions:

• Flexibility in schedule; weekends and holidays are required; may be required to work over 40 hours a week as necessary with prior approval from Director of Stores or VP of Thrift Retail 


• Non-exempt employees are paid overtime at the rate of 1.5 times their hourly rate for all hours worked in excess of 40 in a given workweek. It is required that prior to working overtime, all non-exempt employees must have written authorization from the Director of Stores or VP of Thrift Retail.  


• Frequently required to stand, walk, kneel, and bend for long periods of time and climb on ladders.


• Frequently required to lift a minimum of 40 pounds. 


• Frequently communicates (exchanges information, converse with, express oneself) with subordinates, vendors, supervisors, and community at large 


• Excellent verbal and written communications skills, articulations and instruction of policy and procedure.  Coach staff in accordance with organizational policy and best practices.   


• Occasionally exchange information in communication with individuals who are agitated, confrontational or difficult patrons from a variety of socio-economic, cultural and religious backgrounds 


• Occasionally required to traverse public transportation to attend meetings and/or participate in presentations and training seminars 


• Occasionally required to work at a computer approximately 20% of the time, 80% of the time will be interacting with staff and customers, this position may not be performed remotely