Floating Program Supervisor

About MHA

MHA – Mental Health Association is a nonprofit organization dedicated to helping people live their best life. We provide a wide range of services across Western Massachusetts, including outpatient therapy, substance use recovery, supports for individuals with developmental disabilities or brain injuries, and residential and housing programs. MHA serves individuals impacted by mental illness, substance use, developmental disabilities, brain injuries, and homelessness. Our mission is rooted in inclusion, dignity, and empowering people to lead fulfilling, independent lives.

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Position Summary

The Floating Program Supervisor ensures continuity of care and leadership in the Division of Recovery Services & New Way residential homes during periods of supervisory vacancies. This is a permanent position that rotates to support programs as needed. The Supervisor provides leadership and guidance to residential staff, empowering individuals served to achieve optimal independence and community integration. Responsibilities include training and supporting staff, modeling strength-based and person-centered practices, and ensuring program compliance with agency, state, and federal standards.

Pay Rate: $55,000 annually

Open Shift: FT (40h), flexibility required

Key Responsibilities

• Provide respectful, person-centered support to participants in daily living activities, personal care, and skill development.
• Promote community integration by facilitating access to transportation, social activities, and external resources.
• Support participants' health needs, including medication administration (per MAP standards), appointment scheduling, and monitoring overall wellbeing.
• Assist with financial skills and money management, maintaining accurate documentation of all expenditures.
• Respond to emergencies and crisis situations appropriately, following agency protocols and communicating with supervisors.
• Advocate for participants and help them build self-advocacy skills; serve as a liaison with families, providers, and community supports.
• Contribute to the development and implementation of Individual Service Plans (ISPs), documenting progress and participation.
• Maintain accurate and timely documentation, including daily logs, incident reports, and health records.
• Promote a safe environment by following all safety procedures, assisting with emergency drills, and identifying potential hazards.
• Collaborate effectively with team members, attend training, maintain certifications (MAP, CPR, First Aid), and actively participate in meetings and supervision.

Equal Opportunity Statement

The Mental Health Association is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

• Valid driver’s license, reliable vehicle, sufficient auto insurance, and acceptable driving record.
• High school diploma or equivalent (GED) required; college degree in human services or related field preferred.
• At least one year of supervisory experience required.
• Experience working with individuals with developmental/intellectual disabilities, brain injury, or mental health conditions preferred.
• Current MAP (Medication Administration Program) certification required.
• Demonstrated ability to lead and mentor teams, solve problems, and adapt to new environments quickly.
• Strong organizational, communication, and documentation skills.
• Ability to manage time independently and prioritize tasks effectively.

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (403B, IRA)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Long Term Disability
• $55,000 annually