Floor Host

About Us:

Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth. Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission:

Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

Job Description

As the Floor Host, you will be the face of our establishment, responsible for creating a warm and welcoming atmosphere for all visitors. Your primary focus will be to ensure that our guests have a positive and memorable experience while overseeing and supporting a team of floor hosts. Your leadership skills, coupled with your passion for hospitality, will play a key role in delivering exceptional service and fostering a sense of community within our establishment. This role reports to the Lead Floor Host or the Client Relations Manager.

Schedule: Mondays: 9:30AM-3:30PM, Tues- Friday's: 9:30AM-6:30PM - 37.5 hours per week

Job Responsibilities

• Provide real-time support for meetings on all office floors, connect with meeting organizers and guests as meetings begin.
• Prior to meetings, verify room requirements via email to ensure client’s expectations are met. (ex. lighting, supplies, audio visual equipment, temperature, etc.) 
• Continuously perform floor tours and ensure the entire space is in optimal appearance and condition. 
• Utilize tools and resources to identify creative solutions and anticipate customer needs, in our commitment to maintain a first point of contact resolution.
• Keep abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person, through email, and on telephone. Advocating for the client’s hoteling culture and mobile way of working by supporting guests and visitors who need help securing workspace. 
• Verify occupancy of rooms and reclaim unused meeting space as appropriate.
• Optimize meeting rooms and workspaces, making sure space that is reserved is used. 
• Monitoring all meeting rooms for participants arriving/leaving with scheduled timing, rooms booked that have no show and the correct number of participants booked and closes work area at scheduled times, ensuring full preparation for operation/function. 
• Work with the facility maintenance team to ensure that the space remains pristine. This includes ticketing and emailing any issues such as furniture stains, damaged carpet, lighting issues, etc. Provide a contact card for additional in-meeting support and return upon completion to reset the room for the following meeting. 

Position Requirements/Experience/ Education: 

• 2-3 years’ experience working in a service industry such as Hotel and Restaurant, Hospitality and/or Event Planning preferred 
• High School Diploma or equivalent

• Must have strong technical skills (Microsoft Office Suite, Google docs, audio/visual equipment) 

• Able to stand for extended periods of time 

• Works well in a fast-paced environment 

• Good listening and professional demeanor 

• Must be able to navigate clients of every professional level. 

• Maintain a high level of professional appearance and demeanor 
• Ability to lift or move 40 lbs. or greater
• Ability to grasp, lift or carry packages on a standard wheeled cart with a load capacity of 75 lbs.
• Ability to walk, bend, kneel, stand or sit for an extended period of time

Competencies: 

•  Client first mentality 

•  Demonstrates accuracy and attention to detail 

• Detail oriented with the ability to multitask and work in a fast-paced high energy environment where priorities are constantly changing 

• Solid decision-making skills within the scope of the position 

• Ability to meet deadlines and work under pressure 

• Excellent verbal and written communication skills are necessary. 

• Actively listen and identify both spoken and unspoken needs 

• Ability to use technology 

• Prioritizing, flexibility, adaptability 
  

The Compensation range for this role is up to 20.80 USD per hour. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

All eligible employees receive access to a comprehensive benefits package, including:

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

#INDHP

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. 

Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. 

We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. 

Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.