Floor Lead

Position Overview:

The Floor Lead is responsible for maintaining standard operating procedures at the retail store. This candidate will be an inspiring team member and leader, ready to ensure productivity and quality performance are met to achieve the company's long-term vision.

Job Functions:

• Create and promote a healthy team culture where individual employees feel empowered to work autonomously while striving to meet a common collaborative goal

• Lead, mentor, and inspire team members to continuously grow, learn, and evolve personally and professionally

• Help build an exceptional team that upholds and delivers the company's mission, vision, and goals to employees and customers

• Set the standard for excellent customer service by providing guidance to staff on product knowledge, customer focus, and personalized service

• Ensure the smooth and seamless functioning of operations

• Collaborate with inventory control to ensure accurate product counts, proper labeling, and product organization on the floor

• Ensure strict adherence to all legal and regulatory requirements

• Assist in onboarding new employees and provide ongoing training

• Conduct regular performance evaluations to identify areas for improvement

• Oversee cash handling procedures and maintain accurate financial records

• Address customer concerns, resolve conflicts, and handle escalated issues professionally and efficiently

• Oversee visual merchandising to create attractive product displays and enhance the customer experience

• Enforce safety protocols and cleanliness standards for a safe and comfortable environment for customers and staff

• Assist with store opening and closing protocols

• Monitor the stores energy by encouraging enthusiastic greetings, maintaining a positive atmosphere, and ensuring customers leave satisfied

• Administer and document employee breaks at appropriate times

• Serve as the liaison between receptionists/sales associates and managers

• Perform other duties as assigned

Qualifications:

• Minimum 21 years of age

• High school diploma

• Full-time availability

• Open availability preferred (must be able to work 2 weekend days, FriSun)

• 2 years of leadership experience in retail or hospitality

Physical Demands:

• Prolonged periods of standing, sitting at a desk, and working on a computer

• Ability to stand for long periods, bend, kneel, squat, and twist

Schedule:

• Open availability is highly preferred

• Must be able to work nights, weekends, and holidays