Floor Leader

Description

Responsibilities (include but are not limited to):

Customer service:

• Model the way for excellent customer service demonstrating a standard of excellence.
• Perform the Manager on Duty shift in front of house/concierge desk, demonstrating a high level of care for all guests.
• Observe in-the-moment guest recovery and participate in follow-up with guests and appropriate team members.

Retail:

• Participate in setting retail goals for staff and creating contests and motivation to support retail goals.
• Ensure that retail shelves are dusted and stocked, provide daily motivation for the team including role-playing retail sales scenarios with Concierge to ensure goals are met.

Liaison:

• Work shifts ‘on the floor’, acting as a liaison between the front desk, housekeeping, managers and therapist team, with limited scheduled hours of admin work to be performed in the back office.
• Work closely with reservation staff for daily changes to therapists’ and guests’ service schedules and communicating immediate changes to the correct person.

Maintenance:

Troubleshoot any issues, i.e., broken equipment, damage to building, communication with General Manager re: construction noise, alarms, issues affecting service, etc.

milk + honey offers the following benefits:

• Competitive compensation plan
• Affordable Health, Dental and Vision plans after 30 days of employment (for qualifying employment status)
• Paid Time Off upon hire (for qualifying employment status)
• Matching 401k plan (for qualifying employment status)
• Company paid Basic Life/AD&D
• Internal growth + mobility
• Self Care Perk
• Hyper-clean environment and products free of harsh toxins
• Generous discounts on Spa, Salon, and medSPA treatments and products (based on location availability)
• Training opportunities and continuing education
• Gold’s Gym Discount (TX + CA)
• Return-to-Work bonus for new parents following Maternity Leave (for qualifying employment status)
• Paid volunteer time off opportunities

Why You’ll Love it Here:

• Embrace Kindness: Work in a supportive environment where your well-being and the well-being of our guest come first.
• Foster Connection: Build deep, meaningful relationships with guests and team members while creating stunning looks that boost confidence.
• Integrity at Every Turn: Deliver high-quality services that you can be proud of, knowing that we hold ourselves to the highest ethical standards
• Celebrate Inclusiveness: Join a diverse team where everyone’s unique style and perspective are celebrated.
• Pursue Excellence: Thrive in a space where ongoing education, creativity, and personal growth are at the heart of everything we do.