Floor Manager

About Us:

Chelsea Hospitality Group (CHG) is a family-owned hospitality company based in New Jersey, dedicated to creating world-class food and beverage experiences. CHG’s latest project in Morristown, NJ involves managing multiple food and beverage outlets within a sustainably built, mixed-use property. These outlets include a ground-floor restaurant, conference catering, pantry services, and pop-up concepts.

Job Overview:

Overview:
Seeking a detail-oriented, operational role responsible for unifying daily floor operations. Manages scheduling, enforces SOPs, tracks equipment, and ensures consistent communication and service across the workplace.

Key Responsibilities:

• Assign and oversee BEOs, ensuring accuracy and timely execution
• Oversee smooth opening/closing of spaces; conduct regular floor walks
• Ensure pantries are fully stocked, tidy, and maintained
• Maintain logs for coffee machines, Vivreau systems, pantry equipment, linens, risers, and props
• Monitor Relays/radios for consistent team communication (catering clear times, pantry needs, escalations)
• Observe new hires in service, provide immediate coaching, and flag development needs
• Enforce pantry standards, catering checklists, equipment logs, and closing routines
• Audit pantries, catering setups, and event spaces against SOPs; correct in real time
• Suggest and update SOPs as operations evolve
• Engage with guests during high-traffic times to elevate service and guest experience
• Ensure accurate and timely staff breaks, maintain labor compliance

Direct Supervision:

• Yes. This role will directly supervise 18 employees including hospitality leads and catering attendants on a daily basis, providing oversight on scheduling, breaks, SOP compliance, and service quality.

% of Time by Duty:

• Scheduling, assigning BEOs, managing attendance/time clocks – 20%
• Enforcing SOPs, auditing pantries/setups, updating procedures – 20%
• Equipment and routine maintenance checks (coffee machines, Vivreau) – 10%
• Floor management: opening/closing, walking floors, guest interaction – 20%
• Team communication flow (Relays/radios, escalations, catering clear times, adjusting based on absences/schedule changes) – 10%
• Training follow-up and coaching of new hires – 10%
• Labor compliance & break management – 10%

What We Need From You:

• 2–3 years of experience in hospitality, food & beverage management, or workplace operations.
• Demonstrated ability to lead and motivate a team.
• Strong organizational and scheduling skills; experience managing hourly staff.
• Knowledge of equipment and inventory management.
• Excellent interpersonal skills with the ability to engage directly with guests/staff and resolve escalations.
• Comfortable using scheduling and timekeeping systems.
• Consistently upbeat attitude.

What You’ll Get From Us:

• Comprehensive Medical, Dental, Life and Vision insurance
• 401(k) to help you invest in your future
• Paid time off to help support your life outside of work
• Work alongside collaborative team members who support CHG’s core values and are eager to be a part of CHG’s founding operation.