Floor Manager

Lakewood Yacht Club

Job Description

Floor Manager

Overview

The Floor Manager ensures that Members and guests have a pleasant and memorable experience at LYC. Monitors setup, maintenance, cleanliness and safety of dining, banquet and bar areas. Supervises and trains service staff. This individual is required to act as Manager on Duty in absence of the Food and Beverage Manager. This individual must be able to complete opening and closing duties/checklists in a timely fashion. This individual must coordinate food service between kitchen and service staff. The Floor Manager enforces Club Rules and policies. Reports directly to the Food and Beverage Manager with reporting responsibilities to the Assistant General Manager and General Manager.

Description

-Anticipate Members' needs and ensure that service meets/exceeds expectations to ensure a memorable and pleasant dining experience.

-Maintain communication with and supports the Food and Beverage Manager, Assistant General Manager and General Manger.

-Inspect dining room, bar and banquet rooms, table settings, chairs, floors, proper maintenance, cleanliness, and safety. Takes immediate action to correct any issues.

-Set banquet rooms according to the BEO.

-Assist with monthly inventory.

-Receive and greets members and guests; assist with seating.

-Check tables throughout service times for Member satisfaction, resolve Member/guest complaints.

-Enforce Club rules, regulations and policies.

-Supervise service staff and maintain uniform service standards.

-Conduct pre-meal meetings with service staff.

-Ensure side work is completed every day and dining room supplies are stocked. Reports any supply shortages to the Food and Beverage Manager.

-Review daily specials, stations and other applicable announcements.

-Train new-hires in service standards, menu items and use of Northstar POS system.

-Maintain service training manual conduct service training daily as part of pre-meal meeting.

-Coordinate food service between kitchen and service staff.

-Act as initial contact for disciplinary actions. Assure that actions are consistent and accurate. Provides timely detailed account of any disciplinary issues to the Food and Beverage Manager.

-Review daily and weekly functions with Food and Beverage Manager.

-Lead to achieve desired results in high quality service and experience for our Members and Guests.

-Perform other related duties as assigned.

Qualifications

-Stalwart positive attitude.

-Able to work at a rapid pace while maintaining attention to detail; ability to multi-task.

-Must have leadership abilities.

-Refined intrapersonal communication skills.

-Full time flexible hours are required (able to work days, nights, weekends, holidays).

-Must be able to stand/walk for 8 hours; bend, push, pull; lift 50 lbs.

-Proficient in computer skills including POS systems, Word and Excel.

-Professional appearance appropriate for a premier yacht club.

-Must exhibit an excellent service attitude and be willing to go out of their way to accommodate the Members and exceed their expectations.

-Must be considerate, patient and willing to help out fellow employees.

-Must be able to tolerate pressure and work calmly and efficiently during busy times.

-Must handle Member complaints according to Club policies and procedures.

-Possess the highest work ethics, personal morals and honesty beyond reproach.