Floor Manager, Food & Beverage

Who We Are: 

Museum of Ice Cream is an inclusive & immersive brand, designed to captivate your sweetest fantasy and sugar-filled daydreams online and IRL. At Museum of Ice Cream, we invite you to believe in the magic of creativity, to remind you that inclusive spaces do exist, and to show you that childlike wonder is worth savoring. In our world, ice cream is the agent of change and the vehicle to ignite the creative spirit that lives in all of us. Fueled by the power of imagination, MOIC is a universe of possibilities with tons of room for you to explore.

Your Flavor Profile:

Museum of Ice Cream is seeking a Food & Beverage (F&B) Manager to oversee food and bar service operations, ensuring quality control, efficiency, and an exceptional guest experience. This role is responsible for maintaining food and bar service stations, supervising team members to uphold standards, and reporting key data points—including inventory, ordering and sales—to the General Manager. You are a problem-solver and focus on executing short-term, immediate goals with a collaborative team. Additionally, you embody the Museum of Ice Cream’s culture, values, and standards of conduct to foster a positive and productive team environment.

Your day-to-day:

• Contribute to planning F&B retrains and culture initiatives for the team
• Work with other stores to ensure consistency of product offerings between all museums
• Assess staff performance, provide coaching, and drive continuous improvement.
• Audit timekeeping, build and organize shift schedules, and execute both pre- and post-shift meeting & checklists 
• Supervise and support managing all food preparation employees, including all day-day F&B operations and understands employee positions 
• Responsible for the upkeep and communication regarding ordering for both F&B and related cleaning products
• Guide and coach the team while “running the floor” during service, handling guest complaints, and ensuring excellent service.
• Monitor sales and productivity, working towards profit goals and operational efficiency, including inventory management and product development
• Execute new F&B offerings for seasons and special events at the museum (local and federal holidays, events, summer season and other seasonal changes)

The Necessities

• 2+ years operational management, food preparation and/or bar management
• F&B management experience
• Ability to travel up to 10%
• Food Handler or ServeSafe certification
• TIPS or equivalent alcohol training certification
• Experience working in high-volume, fast-paced environments.
• Proficiency with industry standard technologies (POS, inventory and ordering systems)

The Nice-to-haves:

• 2+ years in lead or supervisory roles
• 4 year college degree preferred or equivalent hospitality/F&B experience
• Proficiency in managing frozen and soft serve equipment, cotton candy machine and other speciality equipment
• Some project management or project-based experience
• Background in hospitality, theater, acting or related industry

Job Type: Full-time

Pay: $70,000.00 - $75,000.00 per year

The Good Stuff:

• Annual pinkball (yes, you can dress your best and bring a date!) 
• Unlimited ice cream 
• Competitive Pay
• 16 free museum tickets per year for friends and family, with free entry for self 
• 50% off retail products 
• Vision, dental, and healthcare benefits
• Stock options
• PTO (did we mention unlimited sick leave?)
• Ability to advance within the organization
• There may be a pickleball tournament you won’t want to miss!

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Museum of Ice Cream is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other protected class.