Floor Merchandising Lead

Ana Luisa is a Brooklyn-based e-commerce jewelry brand with a simple, but clearcut idea that high quality jewelry shouldn't cost the planet. We believe that how we create our pieces matters just as much as why people wear them and that luxury shouldn't be defined so narrowly and designed for so few. We design, craft and deliver exceptional everyday pieces for everyone, priced fairly and produced ethically to create a positive impact for both people and the planet.

About the job

Ana Luisa is seeking a detail-oriented and proactive Floor Lead, Merchandising to join the retail team. As a key member of store leadership, this role partners closely with management to deliver an elevated customer experience while maintaining a strong, consistent presence on the sales floor. The Floor Lead, Merchandising leads by example, embodies Ana Luisa’s core values, and helps drive team motivation and store profitability in alignment with company goals.

This role is responsible for all in-store merchandising, including ownership of floorsets, display inventory and visual presentation standards. They bring a deep understanding of the product assortment and take the lead in training the store team on new releases, product pairings and strategies to enhance storytelling and selling. This individual can clearly communicate brand vision and visual direction to ensure consistency across the sales floor. This role will initially report to the Store Manager.

 Location: Washington Square, Portland Oregon

What you’ll be responsible for 

Team Leadership

• Nurture an inclusive team culture that promotes active engagement, fosters collaboration, cultivates harmony and elevates overall productivity
• Maintain exceptional interpersonal skills to ensure crystal-clear, effective communication with both the store team and cross-functional partners
• Propel team growth and development through training, coaching and consistent feedback in areas such as product knowledge, sales techniques and the delivery of exceptional customer service
• Exhibit a strong leadership presence on the sales floor, establishing a benchmark for customer service excellence
• Strategically execute the brand’s vision and objectives, effectively communicating all key-performance-indicators (KPIs), expectations, directives and store initiatives to the team

Sales Achievement

• Harness product knowledge to enhance the customer journey by expertly recommending products that align with individual styles and needs, effectively creating upsell opportunities
• Continuously evaluate store revenue goals and KPIs, devising strategic approaches to elevate sales performance in partnership with management
• Leverage company resources, incentives and strategies to empower the team in achieving store-wide objectives
• Inspire and guide the team with a positive, motivational approach to attain individual KPI results, surpass store sales targets and nurture a culture of exceptional performance and success

Customer Experience

• Proactively build loyal clientele through proactive efforts, ensuring the consistent delivery of high-touch, top-tier customer service, facilitated by clienteling tools.
• Collaborate closely with store management and HQ Marketing Team to strategize and execute store events that enhance brand visibility, drive traffic and boost community engagement
• Serve as the customer advocate, actively collecting and conveying valuable customer feedback to enhance brand perception, refine product offerings and elevate service quality
• Leverage the store’s Custom Jewelry services to create personalized, memorable experiences for customers, including the application of welded permanent jewelry. Learn, perform and train others on the technique while integrating it seamlessly into client interactions to drive engagement and loyalty

• Uphold all visual merchandising standards and brand guidelines, ensuring display pricing, promotional signage, and marketing assets are accurate and impeccably executed
• Own the planning and execution of floorsets, ensuring timely implementation and alignment with company directives and brand vision 
• Oversee and maintain display inventory, assisting in routine counts and ensuring inventory accuracy
• Receive incoming and outgoing inventory shipments with meticulous attention to detail, ensuring proper handling and documentation
• Support and execute all front and back of house procedures in adherence to company policies and protocols
• Deliver a seamless customer experience in an OMNI channel environment, efficiently processing customer transactions, managing returns, exchanges and warranties with precision

What You’ll bring

• High School Diploma or equivalent preferred
• 1+ years of retail management experience; jewelry experience preferred
• Proven ability to drive sales
• Strong leadership skills with a business acumen
• Proficient in Shopify and Google Workspace
• Ability to work nights, weekends and holidays

What you’ll love about us

• Health Insurance and Wellness
• Generous PTO, Sick Leave, Floating Holidays
• Brand Perks: Employee discount; Welcome gift card