Floor Service Food & Beverage Assistant Manager

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.

Click HERE to discover how we empower team members to grow, thrive, and advance in their careers.

• Responsible for providing guidance and daily supervision to staff in the department. Supports and administers operational goals and monitors achievements of performance and profit objectives. 

• Adheres to scheduling and coordinates with manager any scheduling concerns, with attention to guest satisfaction. 

• Responsible for supporting compliance to departmental budgets. 

• Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs.  Ensures customer service standards are followed by all team members and addresses issues as they arise.   

• Assists in maintenance of cost control methods and procedures by monitoring pars and inventory. 

• Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction. 

• Follows established quality assurance procedures to ensure acceptable health department and customer service standards. 

• Responds to guest needs and reports problems to Manager. 

• Assists Manager with administrative duties, as assigned. 

• Assists in conducting pre-shift meetings to relay pertinent information on assigned shift. 

• Assists in cleaning and reset of F&B o.h. as necessary during assigned shift. 

• Monitors appearance of food/beverage served and communicates deviations in accordance with established standard.  

• Assists in cross training of team members while encouraging, reinforcing and supporting peers and team. 

• Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to management. 

• Maintains strict confidentiality in all departmental and company matters. 

• Associates degree (A.A) in related field; two years of Food and Beverage experience, or equivalent combination of education and experience. Minimum two years previous supervisory experience . 

• Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner. 

• Ability to write reports and business correspondence. 

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio, and percent and to draw and interpret bar graphs 

• Flexible to work all shifts including holidays, nights, weekends, and overtime as business needs dictate. 

• Must be proficient in Microsoft applications (Excel, Word, and Outlook). 

• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. 

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet. 

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Equal Opportunity Employer