Floor Supervisor - Fort Point

Job Duties & Responsibilities:

Staff Management

• Train and supervise front of house staff


• Direct work for employees including assigning tasks before, during, and after open hours of the restaurant


• Assist the floor managers with the development of FOH staff by providing daily feedback on performance


• Work with Private Event Coordinator to execute weekly semi-private and private functions


• Handle complaints, conflicts, questions, and suggestions from restaurant employees

Customer Service

• Ensure customer satisfaction through promoting excellent service


• Respond to customer complaints tactfully and professionally.


• Promptly respond to customer inquiries via email, phone, and in-person

Additional duties may be assigned as necessary

Desired Qualifications & Abilities

Qualifications & Experience

• Required 5+ years of experience working as a bartender, server, or manager in a restaurant environment.


• Demonstrated success in process improvement and initiative

Qualifications & Experience

• Ability to work independently, as well as lead and motivate a team


• Confidence and business acumen to delegate staff effectively based on business conditions


• Organized and efficient with great attention to detail


• Exceptional guest service skills


• Collaborative and respectful presence with entire team


• Ability to remain calm under pressure and communicate clearly, with composure and enthusiasm, to customers and staff


• A deep passion for craft beer is a must and knowledge about the brewing process is a bonus


• Willing to work a flexible weekend schedule (Friday-Sunday) including nights and holidays


• Follow appropriate procedures for serving alcohol (e.g., TIPSs (Training for Intervention Procedures)


• Move lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance and objects weighing in excess of 50 pounds with assistance

Benefits

• Medical, dental and vision benefits with no wait period


• Short term disability and life insurance


• 401k plan with generous match with no wait period


• Tenure Bonus Eligible


• Paid time off


• Educational Reimbursement Program


• MBTA Pass discount


• PPE Reimbursement


• Trillium Comp Card


• Trillium discounts


• Philanthropy program


• Employee gym