Floorperson

SUMMARY: 

Responsible for supervising the operations of assigned table games to ensure game integrity, guest satisfaction, and compliance with policies and procedures.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Enforces performance standards, policies and procedures relating to all table games, ensuring compliance with the Gaming Commission regulations.


• Checks bankroll from previous shift to ensure accuracy; assists Pit Supervisor in physical count of bankroll at shift change.


• Observes game, players, and dealers, to ensure accuracy of the game and game protection.


• Ensures that all games move at an appropriate pace.


• Promotes positive guests’ relations providing a good gaming experience by answering questions, resolving disputes, locating beverage servers, comping, etc.


• Assists in training and evaluating of subordinate employees in a fair and equitable manner.


• Encourages rated play and tracks players, noting buy-ins, length of play, win/loss and average bet.


• Maintains current knowledge of local jurisdiction gaming laws (federal, state, compact, etc.) and attendant regulations, as well as internal controls, policies and procedures.


• Understands pit accounting procedures and administrative tasks, i.e., fills, credits, marker transactions and responsibilities.

The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position.  They are not intended to be an exhaustive list of all duties, responsibilities, and skills required of personnel so classified.

Promotes the following within the department and among all employees:

• Creates an atmosphere of fun for all casino guests.


• Encourages mutual respect, dignity and integrity with all employees, by setting positive examples at all times.


• Instills an atmosphere that encourages employees to share ideas, discuss concerns and resolve conflicts.


• Retains employees through involvement in training and development.


• Explains why we do things, in advance of doing them.

QUALIFICATION REQUIREMENTS: 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE:

High school diploma or equivalent experience preferred.  Minimum of two years experience in table games supervision.

SPECIAL QUALIFICATIONS:

Strong organizational and communication skills required.

This position requires a Level 2 Gaming License.

LANGUAGE SKILLS:

Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents.  Ability to write effective reports and memos.  Ability to respond to inquiries from employees or guests.  Ability to communicate effectively in one-on-one, small group, and large group situations.

MATHEMATICAL SKILLS:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.  Ability to compute rate, ratio and percent, and to interpret data from graphs.  

REASONING ABILITY:

Ability to apply common sense reasoning to variety of situations.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, reach with hands and arms, and talk or hear.  The employee frequently is required to stand and walk.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually loud.  A casino environment is typically smoky.