Floral Supervisor

Gorgeous Floral is a flower shop and retail store in Hawley, Pennsylvania, situation at the top of the Paupack Falls gorge. The store is part of the lifestyle offerings within Settlers Hospitality. We are looking for a talented and hard-working individual to join our team as the Floral Supervisor.

The Floral Supervisor oversees daily operations, works with clients, manages staff, coordinates inventory, ensures customer satisfaction, and drives sales growth in a floral retail environment.

Key Responsibilities

A Flower Shop Supervisor is responsible for the overall management of a flower shop, including both business and creative operations. Core duties include:

• Staff Supervision and Leadership: Hiring, training, and managing floral designers and sales staff, providing guidance, delegating tasks, and maintaining team performance standards
• Inventory and Supplier Management: Ordering flowers and supplies, maintaining stock levels, ensuring product quality, and coordinating with suppliers for timely deliveries 
• Customer Service and Sales: Interacting with customers, creating custom-designed floral arrangements for events like weddings and funerals, resolving issues, and ensuring a high level of customer satisfaction, coordinating with departments across the company to execute florals for catering, restaurant, and hotel clients
• Financial and Business Operations: Managing budgets, analyzing sales performance, meeting revenue goals, and implementing action plans to grow the business 
• Marketing and Merchandising: Supporting the director of retail with organizing seasonal promotions, visual merchandising, and staying updated on floral trends and design techniques 
• Other duties as assigned

Qualifications

• Experience: Several years in retail or floral operations, including prior management experience is preferred
• Leadership and Communication: Ability to lead a team, provide feedback, and maintain strong interpersonal skills; Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress
• Organizational Skills: Multitasking, prioritizing tasks, and managing inventory efficiently 
• Floral Expertise: Knowledge of floral design, color theory, and arrangement techniques 
• Business Acumen: Understanding of budgeting, sales analysis, and strategic planning to ensure profitability 
• Technology skills: Basic computer skills, including Microsoft Office (Word, Excel, Outlook) and the internet
• Physical Requirements: Able to bend, kneel, squat, stand, and lift heavy objects as needed
• Driving Experience: A valid driver's license is required, with at least five years of driving experience
• Availability: Able to work a flexible schedule, which will include working days, evenings, weekends, and holidays