Flow Assist for Production

Flow Assist – Wilmington, NC

Position Information

Position Title: Flow Assist
Department: Operations / Production
Company: Protocase Inc.
Location: Wilmington, North Carolina
Work Arrangement: On-site
Employment Type: Full-Time
Shift: Day Shift (Shift schedule to be confirmed)
Level: Intermediate (2–5 Years Experience)

Full Transparency: We Work a Little Differently Around Here.

This isn't just another job where you punch in and punch out. We come to work every day because we strive to earn a living in a meaningful way. Too many people exist without finding joy or purpose in their work, and we believe that's just wrong. After all, we spend at least a third of our lives working—so why not create workplaces where people want to come to work in the morning and feel good when they leave at the end of the day?

At Protocase, your ideas don't just matter—they shape our future. We thrive on collaboration and innovation, where every voice is heard, valued, and makes a real impact. Does this sound like something you'd want to be a part of and help grow?

Protocase specializes in custom sheet metal enclosures, panels, and parts for engineers and innovators worldwide, built with unmatched speed and quality. We take the impossible and make it possible for some of the brightest minds on the planet.

Learn more about us: https://workdifferently.info/

About the Role

As a Flow Assist, you'll play a key role in keeping production running efficiently by ensuring workstations are ready, identifying and resolving roadblocks, and supporting real-time production flow across the manufacturing floor. You'll execute the BOSS process, maintain accurate production tracking, complete audits, and work closely with Flow Leaders, Dispatch, Quality, and production teams to keep priority work moving.

This is a fast-paced, highly collaborative role that requires strong communication, attention to detail, and the ability to make quick decisions under pressure. Your work directly impacts production stability, on-time delivery, and the overall success of the manufacturing operation.

What You'll Do

• Execute the BOSS process across assigned production stations.


• Verify station readiness and ensure all work areas are prepared for production.


• Monitor production flow and identify roadblocks before they impact throughput.


• Respond quickly to production issues and escalate critical concerns when required.


• Maintain accurate Flow Tracker updates, including station status and production roadblocks.


• Complete scheduled process and station audits while ensuring compliance with standard work.


• Coordinate with Dispatch to support operator allocation and priority production jobs.


• Communicate staffing concerns, production holds, and queue issues to Flow Leaders.


• Prepare accurate end-of-shift reports and ensure all documentation is completed.


• Support continuous improvement initiatives by identifying recurring issues and recommending process improvements.

What You Need (Required Qualifications)

Education

• High school diploma or equivalent.

Experience

• 2+ years of experience in a manufacturing, production, operations, or industrial environment.


• Experience coordinating work across multiple teams in a fast-paced setting.


• Experience identifying and resolving operational issues in real time.

Technical Skills

• Strong organizational and multitasking abilities.


• Excellent communication and teamwork skills.


• Comfortable using production tracking systems and digital reporting tools.


• Ability to interpret production priorities and respond to changing conditions.


• Strong attention to detail with accurate documentation skills.

Other Requirements

• Ability to work on-site in Wilmington, NC.


• Ability to spend extended periods standing and walking throughout the production floor.


• Ability to lift up to 40 lbs as required.


• Comfortable working in a manufacturing environment.


• Authorized to work in the United States.

What Would Be Considered an Asset

• Previous experience as a production lead, team lead, flow coordinator, or manufacturing support role.


• Experience with Lean Manufacturing, Continuous Improvement, or Six Sigma principles.


• Knowledge of production scheduling or dispatch processes.


• Experience performing quality or process audits.


• Familiarity with ERP or manufacturing execution systems (MES).

What Success Looks Like

Within your first year, you will:

• Execute the BOSS process independently across assigned production areas.


• Maintain accurate Flow Tracker updates and documentation throughout each shift.


• Consistently respond to production roadblocks quickly while escalating issues appropriately.


• Complete required audits accurately and on schedule.


• Build strong working relationships with Flow Leaders, Dispatch, Quality, and production teams.


• Help improve production flow by identifying recurring issues and contributing to continuous improvement initiatives.

Why Us?

At Protocase, we believe in recognizing and rewarding hard work and dedication.

Our starting annual total compensation package—including base salary and performance incentives—ranges from $45,000 to $65,000 USD, depending on experience.

In addition, you can look forward to:

Training & Growth: We'll teach you the role from the ground up and provide opportunities to expand your skills and grow your career over time.

‍⚕️ Comprehensive Health Care: Medical, Dental, Life Insurance, and Group Insurance available after two months of full-time employment.

️ Vacation: Start with two weeks of paid vacation, increasing to three weeks after three years and four weeks after five years.

Community Discounts: Access exclusive deals at local businesses.

️ Wellness Support: Participate in wellness events and enjoy access to a gym membership.

Social Events: As our Wilmington branch continues to grow, enjoy team lunches, seasonal parties, and social events with your coworkers.

Wilmington Lifestyle: Embrace coastal living with stunning beaches, rich culture, historic charm, and a thriving innovation scene.