Fluent Web Application Support Engineer

An employer is looking for a support engineer helping their customers located in Japan. This is an engineer role who must be fluent in Japanese.

* Answer user inquiries regarding web technology related issues to be resolved.

* Diagnose log files and run test applications on test environment for troubleshooting.

* Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities

* Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to [email protected] .

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Required Skills & Experience

1. Web application experience (develop web application, dealing with web tech) , Required 5+ Years of Experience

2. Able to communicate with the customer by email and calls in Japanese. Must be fluent in Japanese. , Required 5+ Years of Experience

3. Strong self-learner, has a passion for technology and motivated to assist the customer, Required 5+ Years of Experience

Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.