Flute Authority Sales Specialist

Flute Authority Client Sales Specialist 

Location: Coralville 

Reports to: Flute Authority Flute Authority Director of Sales 

Summary:  

The Client Sales Specialist plays a critical role in driving personalized, one-on-one sales and delivering exceptional customer support for the Flute Authority product lines. This position focuses on building and nurturing relationships with individual customers, teachers, and influential figures in the flute community to grow sales and brand loyalty. The role requires a balance of proactive outreach, expert product guidance, and attentive follow-up to ensure every client receives an outstanding, tailored experience. 

You will be responsible for achieving defined sales goals, supporting customers through every stage of their journey, and contributing to the company’s reputation for excellence in both products and service. 

Essential Duties & Responsibilities 

Note: Responsibilities include, but are not limited to, the following. Other duties may be assigned as business needs evolve. 

Relationship-Driven Sales & Support 

• Proactively engage with new and existing customers via phone, email, and in-person meetings to understand their unique needs and recommend ideal solutions. 
• Build trust and rapport with individual customers, teachers, and Centers of Influence in the flute community through regular, meaningful interactions. 
• Guide customers through the sales process from initial inquiry to purchase completion, ensuring a seamless and personalized experience. 
• Provide attentive post-sale support, including sending thank-you notes, facilitating insurance appraisals, addressing questions, and offering ongoing guidance as needed. 

Customer & Market Engagement 

• Represent Flute Authority at sales events, trade shows, clinics, and trunk shows to connect with prospective clients and promote products. 
• Participate in competitive research, gather customer feedback, and contribute insights to product development and improvement initiatives. 
• Support marketing efforts by contributing content and insights for product websites, digital communications, and social media. 

Product Expertise & Quality Assurance 

• Develop and maintain deep expertise in our products and the broader flute market to confidently guide customers toward the best solutions for their needs. 
• Provide knowledgeable, personalized recommendations based on individual customer preferences and our available inventory. 
• Ensure a superior customer experience by carefully play-testing, evaluating, and selecting the highest-quality instruments and headjoints for customer trials and final orders. 
• Act as an internal advocate for quality, identifying opportunities to enhance the customer experience through product presentation, selection, and service excellence. 

Program & Inventory Support 

• Support the growth of the Artist Program by identifying and engaging potential artists, recommending promising candidates based on community insights, and nurturing both new and existing Artist relationships into strong, lasting partnerships. 
• Monitor and communicate sales trends and customer preferences, providing thoughtful recommendations to ensure inventory levels are balanced and aligned with demand. 
• Maintain meticulous attention to detail in tracking and handling inventory to ensure accuracy and reliability. 
• Contribute valuable feedback to product development, leveraging your insights into customer needs, competitive products, and market trends to influence new product ideas and improvements. 

Travel 

Approximately 10+ trips annually for trade shows, dealer visits, sales training, clinics, and other sales-related events. 

 Education, Experience & Qualifications  Required qualifications: 

• Background in Flute Performance 
• A level of comfort with public speaking is required. The Client Services Manager will routinely be speaking in front of small to large groups of prospective customers to generate sales and leading product training for internal West Music associates. 
• Regular travel (including international travel) required.  
• Must possess a valid driver’s license and be able to be insured as a driver of West Music vehicles. 

Desired qualifications: 

• Prior sales experience.  
• A Bachelor’s degree in Flute performance and/or Music Education. 
• Experience with Microsoft applications including Word and Excel. 
• Experience with CRM. 

Key competencies: 

• Service Focus – demonstrates a personal commitment to delivering high quality, professional, responsive service to customers and co-workers 
• Communication – shares and receives information using clear oral, written, and interpersonal skills. Demonstrates active listening with co-workers and customers to achieve results. 
• Team Player/Collaborative – collaborates with fellow associates to achieve West Music goals. Recognizes and shows respect for the strengths and contributions of others with the ability to develop effective working relationships with co-workers.  
• Results oriented – a "can-do" attitude with a desire to take on an increasing level of responsibility and a drive to meet project deadlines. 
• Adaptable – thrives in a fast-paced environment; responds positively to evolving priorities or work assignments; open to feedback.  

Physical Demands –  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the employee is occasionally required to stand and walk.  The employee is frequently required to sit; use hands to finger, handle, or feel objects, tools or controls; and reach with hands and arms.  The employee must occasionally lift and/or move up to 50 pounds.  Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust focus. West Music is an equal opportunity, equal access employer committed to a diverse workforce. The above information has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.