FMS Operations Support Specialist

Company : Mains'l

Job Description - FMS Operations Support Specialist

Operations Support Specialist (FMS Program)
Full-Time | Hybrid | Brooklyn Park, Minnesota

Help power services that put people in control of their care.

At Mains’l Services, we believe people should have choice, control, and dignity in how they live their lives. As an Operations Support Specialist, you’ll play a key behind-the-scenes role supporting the day-to-day operations of our Minnesota Financial Management Services (FMS) program.
In this role, you’ll ensure smooth, accurate, and compliant processes—helping participants successfully self-direct their services while collaborating across teams to keep operations running efficiently.

What You’ll Do:
Key Responsibilities

Deliver FMS services in compliance with state and federal regulations
Serve as a knowledgeable resource on Minnesota self-directed services
Respond to calls and emails within one business day
Process documentation accurately and within established timelines
Collaborate across teams to resolve issues and improve processes
Maintain high standards for productivity, accuracy, and customer service

What You’ll Work On:
Budget & Vendor Support

Enter and manage participant budgets
Process invoices, reimbursements, and payments
Maintain accurate participant, employee, and vendor records
Track spending and ensure alignment with approved budgets

Intake & Enrollment

Support onboarding for participants and employees
Ensure all documentation is complete and compliant
Guide employees through onboarding and system setup
Coordinate background checks, enrollment steps, and required notices

Quality Assurance & Compliance

Verify eligibility and monitor ongoing compliance
Conduct monthly audits and resolve discrepancies
Review budgets, payroll, and financial activity for accuracy
Support reporting and ensure adherence to FMS regulations

Project Support

Assist with system updates, testing, and implementation
Manage high-volume data entry with strong accuracy
Track progress and communicate updates to the team

What You Bring:

Strong attention to detail and ability to manage multiple priorities
Excellent customer service and communication skills
Comfort working with data, systems, and problem-solving
Ability to work independently in a fast-paced environment
Proficiency with Microsoft Office (Excel experience preferred)

Preferred:

Experience with data entry or database systems
Experience in human services or supporting individuals with disabilities
College degree

Work Environment:

Hybrid role (primarily remote with some in-office work)
Monthly onsite meetings in Brooklyn Park
Full-Time, day shift
Salaried at $53,560 annually

Why Join Mains’l?

Meaningful work that impacts lives every day
Collaborative, supportive team environment
Opportunity to grow and expand your skills
Stability in a mission-driven organization

Benefits include:

Paid training
Education Assistance – up to $2,000 per year
401(k) with company match
Paid Time Off and Sick Time
Health, Dental, and Vision Insurance
Life Insurance
Opportunities for growth and advancement
And more

If you’re detail-oriented, collaborative, and motivated to support people behind the scenes—this could be the perfect fit.
Apply today and help make self-directed services work seamlessly for those we serve.

Original job FMS Operations Support Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

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FMS Operations Support Specialist

Job Description - FMS Operations Support Specialist

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