Food Access and Outreach Coordinator

Job Summary 
The Food and Outreach Coordinator coordinates Bucky’s Food Pantry operations across all locations and connects students experiencing food insecurity or other basic needs concerns with campus and community resources. Responsibilities include maintaining records; hiring, training, scheduling, and overseeing student employees; managing relationships with food suppliers and community partners; and coordinating food pickup and distribution. The Coordinator provides culturally responsive service and applies established procedures to address student concerns and support reliable access to food and basic needs services.

Knowledge, Skills, and Abilities 

• Knowledge of related policies, procedures, and student support resources.
• Knowledge of and demonstrated sensitivity and discretion related to the cultural, socioeconomic, educational, family, and environmental factors that influence individuals' and families' ability to access, understand, and utilize social services.
• Analytical, decision-making, and problem-solving skills.
• Strong customer service and interpersonal communication skills.
• Computer proficiency and ability to maintain databases, records, and reports.
• Ability to gather data, compile information, and prepare reports.
• Ability to guide students in resolving routine and complex issues through research, referrals, and follow-up.
• Ability to interpret policies, procedures, regulations, and resource requirements.
• Ability to adapt services and work effectively and respectfully with diverse individuals and families, including those experiencing economic hardship, limited educational opportunities, complex family circumstances, and multiple or overlapping service needs.
• Ability to communicate complex information in a clear, accessible, and respectful manner and to establish rapport and trust with individuals who may face significant barriers to accessing services. 

Required Qualifications 

• High school diploma and four (4) years of relevant experience. 
  OR 
• A combination of education and work experience.
• Related part-time, student worker, graduate assistance experience may be considered.

Preferred Qualifications 

• Bachelor’s degree.

Compensation & Benefits

• Job Family – Student Services Associate 3
• Market Range: 5 (Salary Schedules)
• For information on benefits please visit www.etsu.edu/human-resources/benefits/.

Application Instructions

• Non-exempt positions are only required to be posted for a minimum of five (5) calendar days. The closing date for this posting is subject to change without notice to applicants.

ETSU is an equal opportunity employer.

University Overview

East Tennessee State University (ETSU) is an institution with over 14,000 diverse students highly ranked graduate and undergraduate programs. Located in the Southern Appalachian Mountains of Northeast Tennessee, ETSU serves as a hub for community, discovery, and service. Aligned with the institution's mission, we value efforts to engage in teaching, scholarship, creative activities, and service that involve community partners and address significant societal needs in our region and beyond. Recognized in 2024 as a Great College to Work For, recent strategic initiatives prioritize the institution’s focus on community engagement.

Disclaimer: The Job Summary is intended to describe the general nature and level of work individuals perform in this classification. It is not intended to be a complete list of all responsibilities, duties, and skills required. Management reserves the right to revise the job or require different tasks to be performed as assigned to reflect changes in the position. Employees must be able to perform the position's essential functions satisfactorily with or without reasonable accommodations.