Food & Beverage FOH Supervisor

Overview: This position will serve primarily in a supervisory capacity but has the ability to work in the capacity of a server.  Supervisors are expected to oversee and run outlet dining functions, complete necessary daily administrative duties and enforce/maintain all service standards, procedures and policies.

Responsibilities:

• Supervise outlet activities, perform opening and closing duties for the outlet


• Supervisor shift employees ensuring all expected standards are met and company policies are enforced


• Perform administrative duties to include scheduling employees, performing inventory,  ordering supplies, completing daily paperwork and reporting shift information to manager


• Act as a public relations representative for the outlet with guests including: explaining menu and specials, taking orders, up-selling, collecting the bill, assisting all other employees, and resolving customer issues and delivering superior service


• Perform accurate cash handling


• Maintain thorough cleanliness and sanitation of work and dining areas as well as other cleaning as necessary


• Serve as mediator between front and back of house outlet staff.


• Work with chefs to resolve guest food complaints


• Monitor and enforce state liquor laws and alcohol awareness


• Lead by example and train employees by demonstrating proper service standards, procedures and policies


• Share menu knowledge with team


• Conduct meetings and daily line-ups


• Call in or off staff based on business volume


• Maintain visibility during peak outlet dining hours


• Assist with serving duties when outlet is busy


• Perform other duties as assigned

Qualifications:

• Must be at least 21 years of age


• High school diploma or equivalent required


• Required 2-3 years of relevant experience in a restaurant or hotel food and beverage operation


• Proficient with Microsoft Word, Excel, Outlook preferred


• Must be willing to teach, and provide constructive feedback


• Ability to work well with others


• Ability to lift, push, pull or carry up to 40 pounds, to lift loaded food tray above shoulder


• Ability to walk, stoop, kneel, crouch, reach, stand for 8-10 hours in a hot environment


• Ability to bend at waist and perform repetitive hand and foot action with good hand/eye/foot coordination


• Must possess excellent verbal and written communication skills


• Ability to adapt to change, new situations changes in staffing and procedures


• Strong knowledge of food, wine, liquor, beer and styles of service


• Knowledge of pertinent health regulations and liquor laws


• Possess Food Handler Certification within 30 days of hire


• Possess alcohol certification within 30 days of hire


• Take Cash Handling/Credit Card training within 30 days of hire


• Ability to work days, nights, weekends, holidays