Food & Beverage Manager

Description

 Originally built in 1927, the Carolina Theatre, located in the Belk Place civic campus in Uptown Charlotte, has been lovingly restored by Foundation For The Carolinas to its original splendor and will serve as a dynamic civic hub.  The classic movie house will feature a mix of performances, films, speakers, and civic and community engagement opportunities.   

The Food and Beverage Manager is responsible for creating and managing the food and beverage program and operations at the Carolina Theatre at Belk Place. This includes overseeing bars, concessions, special event catering, and VIP lounges. The manager ensures the highest level of service, compliance, and guest satisfaction before, during, and after performances. Additionally, the Food and Beverage Manager leads a team of supervisors, bartenders, and support staff and collaborates closely with event coordinators, vendors, and external partners.

  Your daily responsibilities will include:

•  Managing all day-to-day food and beverage operations, including staffing, inventory, procurement, scheduling, and compliance.
•  Coordinating food and drink service for performances, private events, galas, and donor receptions.
•  Ensuring that menu items, concession equipment, food, signage, and pricing remain current and relevant for programming and rentals.
• Hiring, training, and managing the food and beverage team members while fostering a culture of hospitality and professionalism.
• Ensuring that staff adhere to health, safety, and alcohol service regulations (e.g., TIPS or ServSafe).
• Providing high-quality customer service at all food and beverage outlets within the venue.
• Responding to customer feedback and resolving service issues in a timely and effective manner.
• Monitoring budgets, controlling costs, and maximizing profitability across all outlets.
• Conducting regular inventory audits and maintaining accurate records of sales and stock levels.
• Handling taxes, sales, and reconciliations.
• Collaborating with third-party vendors, local suppliers, and catering partners to ensure quality offerings.
• Negotiating contracts and maintaining relationships with food and beverage distributors.
• Ensuring compliance with all local and state health regulations and North Carolina liquor laws.
• Maintaining cleanliness and safety standards across all food and beverage areas and conducting a monthly deep cleaning of the catering kitchen.
• Serving as the contact for inspections related to the liquor license and health department.
• Providing night-of-event support.

Requirements

• 3 to 5 years management experience; preference for theatre experience
• Bachelor’s degree preferred
• Strong sense of project management and organizational skills
• Strong leadership skills
• Ability to delegate tasks and responsibilities as appropriate
• Comfortable learning new technology applications
• Responsive, service-oriented work style
• Ability to multitask, work under pressure, and maintain deadlines
• Strong communication skills with clients, employees, management, and contractors
• Ability to work flexible hours, including nights, weekends, and holidays
• Ability to meet the physical demands of the job, including lifting, carrying, moving, climbing, etc.
• Must be able to reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl
• Ability to perform strenuous, manual labor work during long periods of time, including, but not limited to, general lifting up to an estimated 40 to 50 pounds and loading, unloading, carrying, and other heavy labor tasks at and around Foundation For The Carolinas’ properties
• General ability to perform the essential functions and overall physical and mental requirements of this position, including stamina to perform tasks during extended periods and ability to occasionally move about to accomplish tasks or move from one worksite and/or workstation to another.