Supervise the service and delivery of menu items in assigned restaurant ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements. 

What you have  

• High school diploma or equivalent. Some college or supervisory experience preferred. 

• 2 years of supervisory experience 

• One year food service experience in a full-service restaurant or similar setting. This job requires ability to perform the following: 

• Carrying or lifting items weighing up to 50 pounds 

• Moving about the outlet. 

• Handling food objects and products 

What you’ll do  

• Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues. 

• Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. 

• Oversee check/credit policies and procedures. 

• Inspect restaurant daily to ensure high quality food and food presentation and cleanliness. 

• Conduct pre-shift meetings to inform staff of daily events. Review daily specials. 

• Ensure side work duties are complete and tables are set before, during and after operating hours. 

• Promote teamwork and quality service through daily communication and coordination with other departments. 

• May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable. 

• Perform other duties as assigned by management. 

• Communication skills are utilized a significant amount of time when interacting with customers and employees 

• Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions. 

• Mathematical skills, including basic math, cash handling, are utilized frequently. 

• Problem solving, reasoning, motivating, organizational and training abilities are used often. 

• Alcohol awareness certification and/or food service permit or valid health/food handler card as required by local or state government agency. 

• May be  to work nights, weekends, and/or holidays. 

• Other necessary duties as reasonably assigned 

Physical Demand  

• Ability to sit or stand for extended periods of time  

• Ability to bend  

• Ability to lift, pull 50 lbs  

• Ability to communicate clearly  

• Ability to work long hours as needed  

Mental Demands  

• Make sound judgments quickly  

• Work on multiple tasks, making appropriate progress towards deadlines  

• Able to work independently, take direction, and provide direction to others  

• Manage differing personalities within the property, the resort, and the community  

• Maintain the highest degree of confidentiality  

• Ability to work effectively in stressful, high pressure situations  

• Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying, and solving problems as necessary