Arlo Hotels an independent lifestyle hotel is now actively seeking a dynamic Food & Beverage Supervisor.  Are you someone who is passionate about people, driven by purpose, and clever in your approach? If so keep on reading!! Here at Arlo we strive to create a sense of awe that leaves those we touch wanting more”….. 

The role of the Food & Beverage Supervisor is to assist and support the Food & Beverage Manager(s) in the overall operations of the Food & Beverage outlets.

This position will follow the rooftop season of April 6th - September 15th. 

RESPONSIBILITIES AND AUTHORITIES:

• Always treat guests with courtesy and respect in a variety of situations


• Honesty & Integrity


• Delivers outstanding service and creates memorable experiences.


• Coordinates and multi-tasks job duties in an active environment

SPECIFIC DUTIES

• Assists Restaurant Manager(s) in training and developing management and staff


• Develops training documents, menu descriptions and service documents for front of house staff


• Discuss hiring needs with Restaurant General Manager and People Services


• Coordinate interviews with applicants as necessary


• On boards and creates training programs for new hires


• Prepare daily and seasonal staff training classes


• Design and implement new tools and procedures to improve service as necessary


• Lead pre-shifts daily to make sure staff is aware of all company-wide news, HR updates, and restaurant menu additions


• Handle all guest relations issues when guests call ie. chargebacks, staff issues, lost items, etc. 


• Ensure that all health department standards are being upheld daily


• Ensures a high level of guest satisfaction and cultivates return business


• Develops and upholds restaurant standard operating procedures


• Meets guests and develops relationships to manage the restaurant from a promotional angle


• Develops and upholds restaurant standard operating procedures


• Upholds all People Services best practices


• Follows and ensures compliance of all Arlo Hotels policies and standard operating procedures as outlined in the Employee Handbook


• Acts as an ambassador to Arlo Hotels Culture


• Oversees Banquet execution and Banquet needs

REQUIREMENTS:

Certifications:   

• Florida Food Handler Manager Certification

Knowledge:   

• Minimum two (2) years of experience in F&B roles.

Physical Abilities:

• Move, Lift, Carry, Push, Pull and Place objects weighing less than or equal to 15 pounds without assistance.


• Reaching overhead and below with the knees, including bending, twisting, pulling and stooping

Rate of Pay: $25/hour