Food and Beverage Supervisor

I. POSITION PURPOSE

The Food & Beverage Supervisor plays a key role in supporting the operations of Ocean Clubhouse dining outlets, including restaurant service, poolside service, casual dining, and assisting with banquet and private event operations. This position will assist with maintaining and elevating service standards, ensuring a high level of member satisfaction, and supporting the Food & Beverage leadership team in training and procedural implementation.

II. ACCOUNTABILITIES

Member Service

•  Foster a warm and responsive atmosphere where member satisfaction is prioritized
•  Respond to member concerns, feedback, and special requests in a professional and timely manner
•  Act as a visible presence during peak dining hours, particularly weekends and holidays

Staff Supervision

•  Assist with training and supervising Ocean Clubhouse dining staff on procedures, policies, regulations, cleanliness protocols, service standards, and hospitality skills for all dining areas
•  Provide leadership and mentorship, ensure high performance and professionalism across all team members
•  Conduct pre-shift meetings and participate in regular department meetings to communicate updates, recognize achievements, and reinforce service goals
•  Oversee and confirm the completion of all side work, cleaning duties, and maintenance of equipment and storage areas according to schedule.
•  Effectively communicates with the front and back-of-the-house, serving as a liaison between the dining room and the kitchen.
•  Greet and seat members and guests in a professional and warm manner

Restaurant, Banquet, & Staff Oversight

•  Supervises the dining room and banquet staff to ensure proper service and provides direct support during service, as needed
•  Assist in the training, onboarding, and continued development of F&B associates, fostering a culture of excellence and teamwork
•  Monitor and uphold service standards, proactively addressing areas for improvement to enhance the member and guest experience
•  Assign dining room floor plan and responsibilities based on scheduled staff level and anticipated volume.
•  Inspect dining room employees to ensure they are always in proper uniforms and present a professional appearance.
•  Ensures the proper appearance, cleanliness, and safety of the dining and banquet room areas, equipment, and fixtures; verifies that all dining and banquet room equipment is maintained and reports any deficiencies and maintenance concerns.

Procedural Support

•  May serve as the Club’s opening and closing manager or manager on duty
•  Produces daily or meal-period revenue recaps and other reports from point-of-sale systems used in the dining room
•  Bills events, and special orders, as necessary
•  Takes beverage inventory, as needed
•  Updates menus, signage, and other club information periodically
•  Ensure that all local and state laws and the Club’s policies and procedures for the food safety and service of alcoholic beverages are consistently followed
•  Other duties as assigned

III. MINIMUM REQUIREMENTS

•  High school diploma or GED preferred
•  3+ years of experience that is directly related to the duties and responsibilities specified, or any similar combination of education and experience
•  Experience in service techniques as well as general-to-advanced food and beverage knowledge
•  Demonstrated ability to supervise and train employees, including organizing, prioritizing, planning. and demonstrated leadership skills in managing issues
•  Ability to compile reports and analyze results
•  Demonstrated polished, professional appearance and presentation
•  Demonstrated organization and coordination skills and ability to meet deadlines
•  Ability to maintain quality and safety standards
•  Demonstrated strong oral and written communication skills to a wide variety of constituents
•  Excellent interpersonal/relationship-building skills
•  Proven record of providing excellent internal and external customer service

IV. Physical Demands and Work Environment

•  Must be able to sit, stand, walk, squat, kneel, reach, bend, stoop, twist, climb, clean, walk on rough ground, and lift up to 50 pounds
•  Must be able to handle hot and cold interior and exterior conditions and exposure to dust, fumes, or gases
•  Must be able to work in close proximity to moving machinery
•  Independent mobility
•  Ability to work a flexible schedule, including evenings, weekends, and holidays as required.