Food Bank Fulfillment Manager

Our Mission

Our mission is to leverage the power of food to end hunger and build healthier communities.

Our Vision

We believe that the fight against hunger and the fight against poverty are one and the same. We envision a future in which food is recognized as a human right and every person is able to feed themselves and their families in dignity. Together, we work to create a more nourished, prosperous region. 

The Foodlink Way

Act With Compassion

Take Responsibility

Be a Team Player

Listen, Learn, Adapt  

Job Title: Food Bank Fulfillment Manager 

Department: Distribution Center Operations

Reports to: Vice President, Food Bank

Supervises: Fulfillment Leads, Fulfillment Clerks, and Volunteer Coordinator. 

Status: Full-time, salaried, exempt

Job Level: (7) People Leadership

Updated: August 2025

SUMMARY

The Food Bank Fulfillment Manager plays a critical role in ensuring safe, efficient, and effective operations of the warehouse including order fulfillment, inventory management, safety, and compliance processes. They oversee product storage, inventory management, order selection, and staging of orders to be delivered to Foodlink members. This role involves leading and developing a team of staff and upholding all occupational safety, food safety, and regulatory standards. The Fulfillment Manager will be required to collaborate with Logistics, Procurement, and Member Services teams to ensure excellent customer service for our members and to improve the warehouse operations processes for Foodlink. .  

KEY RESPONSIBILITIES

Warehouse Operations

• Oversee the day-to-day operations of the Foodlink warehouse, including product storage, inventory management, order selection, and staging for delivery. 
• In collaboration with Food Bank Logistics Manager, ensure timely and accurate delivery of products to Foodlink members along with efficient receipt of products from donors and vendors into the warehouse. 
• Oversee product sorting operations, including the staff and volunteers responsible for the transformation of donated products to RTL product categories on the shopping list. 
• Engage and utilize volunteers to support warehouse operations, when possible. 
• Maintain a clean, organized, food-safe and audit ready warehouse environment that complies with NYS Ag & Markets, Feeding America, OSHA, FDA, USDA, and other regulatory standards. 

Inventory Management

• Oversee inventory control procedures to ensure accurate records of product movement into and out of the warehouse. 
• Coordinate and lead physical inventories and daily cycle counts to ensure reconciliation with Ceres. 
• Implement systems to minimize food waste and ensure proper product rotation (FIFO). 

Team Leadership & Volunteer Engagement

• Responsible for the management, coaching, and development of warehouse staff including hiring, training, and performance management. 
• Provide ongoing training in warehouse safety, food handling, and equipment operation. 
• Serve as a key leader in building a cohesive delivery team centered on The Foodlink Way values and customer service behaviors established for Food Bank staff to create a positive and collaborative team environment. 
• Ensure seamless and effective communication between direct reports and other departments. 
• Work closely with other teams, such as Logistics, Procurement and Member Services, to ensure excellent customer service is delivered to Foodlink members, donors, and vendors. 

Process Optimization

• Identify areas for improvement in warehouse operations and implement strategies to streamlines processes that reduce costs and increase accuracy. 
• Develop and regularly report key performance metrics (KPIs) for warehouse operations that include organizational and individual metrics to evaluate current performance and identify areas of improvement. 
• Create and maintain process documentation and standard operating procedures for all warehouse processes. 

Safety & Compliance

• Responsible for ensuring a safe working environment for warehouse staff that adheres to relevant guidelines and requirements through collaboration with the Safety Manager. 
• Ensure all staff and volunteers adhere to food safety protocols and warehouse best practices. 
• Maintain documentation required for audits and inspections including cleaning, training, pest control, and temperature logs. 
• In collaboration with the Compliance team, ensure all necessary audit requirements are achieved for staff and the Foodlink warehouse. 
• Budget Management 
• Participate in the annual Foodlink budget creation process through the development of an efficient budget for warehouse operations including capital equipment requests, daily operations expenses, and personnel costs. 
• Maintain and adhere to the annual budget established by Foodlink for areas of responsibility. 

QUALIFICATIONS 

• Bachelor’s degree in supply chain management, logistics, business, or equivalent years of relevant job experience required. 
• Minimum of five (5) years comparable experience in logistics, warehouse operations or transportation that includes management of five (5) or more direct reports. 
• Strong leadership and team management skills. 
• Extensive knowledge of routing and logistics with experience utilizing routing software is preferred. 
• Excellent communication and interpersonal skills. 
• Proficient in Microsoft Office Suite and ability to learn required logistics software and systems. 
• Strong analytical and problem-solving skills demonstrated in a fast-paced environment. 
• Proven ability to delegate tasks effectively. 
• Knowledge of inventory management principles. 
• Forklift certification or ability to obtain. 
• Food safety certification (e.g. ServSafe) required or ability to obtain. 
• Valid NYS driver’s license; CDL preferred. 

We are actively seeking a diverse pool of candidates for this position. Foodlink is an equal opportunity employer. All applicants will be considered for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, veteran or disability status.

SALARY AND BENEFITS

This is a full time, exempt salaried position ranging from $65,000 to $75,000 annually, depending on experience. Foodlink covers 100% of individual health and dental insurance with the ability to acquire family coverage with pretax dollars. In addition to generous paid time off (PTO), we observe 14 paid holidays throughout the year. Opportunity to contribute to a 401k retirement savings plan upon hire. Eligible for generous employer match after 1 year of service. 

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

While performing the duties of this job, the employee is regularly required to sit and talk or listen. The employee is frequently required to use hands to handle or feel items such as documents. The team member is frequently required to stand, walk and reach with hands and arms. Specific vision abilities required by this job include close vision, color vision and ability to adjust focus. 

WORK ENVIRONMENT

The work environment characteristics described here are representative of those a team member encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually quiet. Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all- inclusive. Employees will follow other instructions and perform other related duties as required. 

Diversity, Equity, & Inclusion

Foodlink is committed to fostering, cultivating, and preserving a culture of diversity, equity, and inclusion. At Foodlink we believe that anti-hunger work is only possible with a commitment to removing barriers caused by systems of oppression that perpetuate hunger and poverty. We recognize that systematic injustice and bias disproportionately impact some identities more than others.

Foodlink is actively working to center equity- the fair treatment of all people- in everything that we do so that everyone in our region has access to nourishing food that reflects and values cultural differences.

Foodlink is committed to listening and supporting solutions to hunger that are sourced from people and communities with lived/living experience of hunger and poverty, and to responding where inequities exist.

Foodlink is committed to taking great care to cultivate internal culture and practices that support diversity and inclusion. We embrace and encourage our employees’ differences in age, color, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics that make our employees unique. We aim to foster an environment in which everyone feels a sense of belonging and understands their connection to the Foodlink mission.

Foodlink employees have a responsibility to always treat others with dignity and respect. Employees are expected to always exhibit conduct that reflects our values and promotes equity and inclusion during work, and at work functions.