Food & Beverage Coordinator - PM

Compensation Type: Hourly Highgate Hotels:

Highgate is a premier real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in U.S. gateway markets including New York, Boston, Miami, San Francisco and Honolulu, with a rapidly expanding presence in Europe, Latin America, and the Caribbean. Highgate’s portfolio of global properties represents an aggregate asset value exceeding $20B and generates over $5B in cumulative revenues. The company provides expert guidance through all stages of the hospitality property cycle, from planning and development through recapitalization or disposition.  Highgate also has the creativity and bandwidth to develop bespoke hotel brands and utilizes industry-leading proprietary revenue management tools that identify and predict evolving market dynamics to drive out performance and maximize asset value. With an executive team consisting of some of the industry’s most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in London, New York, Dallas, and Seattle.

Location:

 

The Newbury Boston at One Newbury Street, located in the premier shopping and dining neighborhood of Boston’s Back Bay is an iconic property originally opened in 1927 as one of the first Ritz-Carlton hotels in the U.S. and most recently was the Taj Boston. The building was recently transformed into a 286-room luxury hotel with 16,000-sq-ft of stunning event spaces, signature dining experiences and a reimagined front entrance on Newbury Street.

Overview:

The Food & Beverage Coordinator is responsible for administrative, floor supervision, marketing materials, and other duties to assist in the smooth operation of Food & Beverage.  The F&B Coordinator also responsible for providing attentive, courteous and efficient service to all guests.

 

The schedule for this position is primarily 3:30 pm - 12:00 am  –  Sunday through Thursday with flexibility.

Responsibilities:

• Answer telephone and email messages.  Respond accordingly.
• Maintain and stay abreast of the latest computer programs/innovations (as applicable).
• Knowledge of hotel events, hours of operation and in-house guests along with menu offerings of all F&B outlets.
• Greeting and escorting guests to the table as outlined in the Forbes Travel Guide standards.
• Managing reservations/wait-lists and communicating wait times to guests.
• Communication of pertinent reservation details including guest name to service staff.
• Managing seat charts and distributing menus
• Light cleaning and detailing of the restaurant as needed.
• Works closely with management team in strategizing key points in service execution.
• Menu printing, assembly and general office work as needed.
• Handle correspondence pertaining to department.
• Attend meetings/training as required by management.
• Must be proficient with Microsoft Office.

Qualifications:

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• At least 1 year of progressive experience in a hotel or related field preferred.
• College course work in related field helpful.
• Computer knowledge/skills required.
• Flexible and long hours sometimes required.
• Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.