Consistently offer professional, friendly and engaging service
Lead the Restaurant team in all aspects and ensure service standards are followed
Ensure smooth day to day operations of restaurant. . Foster and promote a strong work culture, and uphold service standards.
Coach, guide and support team to provide exceptional guest experience.
Provide ongoing feedback, establish performance expectations and conduct performance reviews.
Handle guest concerns and react quickly and professionally
Assist in recruiting and training all Outlet Colleagues
Balance operational, administrative and Colleague needs
Attend regularly scheduled departmental meetings
Communicate effectively and thoroughly with all stakeholders.
Maximize revenues by communicating regularly with the Food and Beverage teams to implement agreed upon strategies, practices and promotions
Track sales against budget/forecast, execute strategies for increasing sales, while maintaining constant communication with the team. Manage and track voids, discounts and any financial inconsistencies.
Monitor guest count and communicate with BOH and FOH teams to ensure a smooth shift.
Meet financial goals, such as but not limited to: labor cost, food cost, profit margin, etc.
Have full knowledge of all Outlet menus
Assist with payroll and scheduling. Anticipate schedule changes based on Restaurant needs and seasonality, and ensure all staffing needs are met while meeting the budget. Manage attendance.
Maintain legal compliance with all relevant EEO, labor, collective bargaining agreement, T&C, wage and food safety laws and regulations.
Comply and enforce DOH regulations and Company standards when performing cleaning tasks, preparing food and beverages. . Follow and lead company dress code and hygiene practices and standards.
Assist in managing the departmental budget
Follow outlet policies, procedures and service standards
Follow all safety and sanitation policies when handling food and beverage
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