Food Production Manager - Airline Catering

About us

Role Purpose Statement

The incumbent is responsible for managing all aspects of a department’s operations in a Customer Service Center (CSC) to ensure customer expectations are met in regard to productivity, quality and safety.

Main Accountabilities

• Strategically plan, organize, and manage a department with regards to daily hours, schedules, productivity, quality and safety.


• Responsible for department costs to budget through effective manpower planning, scheduling and overtime usage


• Ensure compliance with customer specifications, quality standards, Food and Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP), safety, health, environmental and other regulations


• Ensure on-time and accurate production in the preparation of food/equipment and catering of flights


• Investigate customer quality issues, develop and implement corrective actions


• Maintain an ongoing, positive and pro-active relationship with all internal and external customers


• Attend the daily operations briefing


• Ensure par levels of customer inventory and customer specific goods


• Provide data for the development of an annual business plan and budgeting for the department


• Ensure optimal deployment of human, technical and material resources in the department


• Initiate and control continuous optimization of processes

Leadership

• Ensure that the area of responsibility is properly organized, staffed and directed


• Guide, motivate and develop the subordinate employees within the Human Resources Policy


• Participates in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team


• Make the company's values and management principles live in the department(s)


• Plan / Implement and control the cost budget in the area of responsibility; initiate and steer corrective actions in case of deviations


• Participate and support company sponsored initiatives such as Global Quality Standard (GQS), HACCP, Lean Manufacturing, Employee Safety

Knowledge, Skills and Experience

• Bachelor’s degree or equivalent experience required


• In addition, three to five years of directly related experience required in management roles


• Experience in using and managing Variable Production Systems and schedules


• Strong presentation, communication, training and interpersonal skills


• Proven success in improving work processes and leading change in a complex, fast environment


• Excellent analytical and conceptual skills


• Demonstrable record of understanding and meeting customer expectations


• Proven track record of understanding the drivers of product and labor cost variances


• Good knowledge of Microsoft Office and Windows-based computer application