Employment Type:

Shift:

Description:

POSITION PURPOSE 

Provides leadership, accountability and is responsible for leading and daily operation of the Patient Services area of Clinical Nutrition Services. Responsible for monitoring and maintaining compliance with regulatory and accrediting agencies and safe food handling. Supervises staff. 

ESSENTIAL FUNCTIONS 

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.  

• Supervises Dietary Service staff in preparation of cold menu items, assembly of patient meal trays and service of patient meals and related activities for patients of all ages. Supervises staff in all areas of Dietary Services as needed. 

• Maintains productivity within budgetary limits. 

• Requisitions foods and supplies; calculates amounts of foods to prepare. Responsible for maintaining expenses within budgetary limits. 

• Knowledgeable of operation of cash register; inputs menu and pricing daily; counts money and secures for deposit. Responsible for accurate cash handling procedures for Dietary Services. 

• Inspects equipment and department for safety, code compliance, sanitation and operation; reports compliance issues or malfunctions to Director and Maintenance. Documents issues and resolutions. 

• Coordinates and maintains temp logs as appropriate on equipment, production and patient foods. Documents findings, files in organized manner. Documents issues out of compliance and resolution. 

• May complete initial departmental orientation of staff. 

• Responsible for completing supply requisitions, special function requisitions, signing packing slips, and galley usage. Tracks utilization statistics of departmental activities and maintains documentation. 

• Fills in at staff position or other Supervisory positions as needed and/or requested. 

• Responsible to ensure nourishments and tube feedings are accurately prepared, labeled, and delivered. 

• Monitors to ensure gallies in patient care areas are stocked efficiently, clean, stock rotated, labeled, dated, covered, expired products removed, and temperature of equipment is monitored and recorded as required by regulatory and accrediting agencies. 

• Documents after hour meals and wasted food. 

• Monitors inventory levels, notifies appropriate supervisor or Director of concerns or issues. 

• Monitors accuracy and timeliness of quality of patient meals produced and delivered. 

• Inspects Trayline assembly to ensure accuracy of patient meals prepared. 

• Contributes to a smooth, non-stop customer service operation providing high quality food services to ensure the needs of the customer are met. 

• Completes quality control monitors and documentation to ensure delivery of high-quality food services and regulatory requirements are met. 

• Begins meal service promptly and according to schedule. Monitors preparation, production, and time of delivery of patient meals. 

• Resolves patient/customer complaints/concerns or refers as necessary to management. 

• Completes other duties as assigned to meet the goals and objectives of the department and organization. 

• Other duties as needed and assigned by the manager. 

• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health’s Organizational Integrity Program, Standards of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior. 

MINIMUM QUALIFICATIONS 

• High school diploma or GED required. 

• Ability to prepare reports, perform calculations and/or deal effectively with other people. Ability to read, write and perform math skills. 

• Completion of 250-hour dietary manager course or certified Dietary Manager desirable. 

• Two years' experience in large-scale food service operation with progressive responsibility required. 

• Must be comfortable operating in a collaborative, shared leadership environment. 

• Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of Trinity Health. 

PHYSICAL AND MENTAL REQUIREMENTS AND WORKING CONDITIONS 

• PHYSICAL ACTIVITY REQUIREMENTS: (Constant = 67-100% of workday, Frequent = 34-66% of workday, Occasional = 33% or less of workday) 

CONSTANT:  

• Talking: Expressing or exchanging ideas by means of the spoken word. Those activities in which they must convey detailed or important spoken instructions to other workers accurately or quickly. 

• Walking: Moving about on foot to accomplish tasks, particularly for long distances. 

• Lifting: Raising objects from a lower to a higher position or vice versa or moving object horizontally from position-to-position. 

• Repetitive motions: Substantial movements (motions) of the wrists, hands and/or fingers. 

FREQUENT: 

• Reaching: Extending hand(s) and arm(s) in any direction. 

• Standing: Particularly for sustained period of time. 

• Pushing: Using upper extremities to press against food carts, racks and bins with steady 

• force to thrust forward, downward or outward. 

OCCASIONAL: 

• Stooping: Bending body downward and forward by bending spine at the waist. 

• Grasping: Applying pressure to an object with the finger and palm. 

• PHYSICAL DEMAND REQUIREMENTS: 

• Medium work: Exerting up to 40 pounds of force occasionally and/or to 20 pounds of force frequently to move objects. Prolonged periods of standing and walking are required. 

• VISUAL ACUITY REQUIREMENTS: 

• Reading menus, recipes, messages, order guides, thermometers, invoices, and cash register display screen, documents, meal tickets, computer monitor. 

• Calculating recipes, inventory needs, data entry. 

• Alphabetizing, inspecting, writing, analyzing, data entry. 

• INTELLECTUAL/EMOTIONAL REQUIREMENTS: 

• Adaptability to accepting responsibility for the direction, control or planning of inventory control and purchasing activities. 

• Adaptability to influencing people in their opinions, attitudes or judgments about ideas or things. 

• Adaptability to making generalizations, evaluations or decisions based on sensory or judgmental criteria. 

• Adaptability to making generalizations, evaluations or decisions based on measurable or verifiable criteria. 

• Adaptability to dealing with people beyond giving and receiving instructions. 

• Adaptability to performing repetitive work or to performing continuously the same work, according to set procedures, sequence or pace. 

• Adaptability to performing under stress when confronted with emergency, critical or unusual situations. 

• Adaptability to performing a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure. 

• Ability to maintain both a high standard of courtesy and cooperation in dealing with co-workers, patients, and visitors and satisfactory job performance despite the stress of a hospital work environment. 

• Must be able to set and organize one's own work priorities and adapt to them as they change frequently.  Must be able to work concurrently on a variety of tasks/projects in an environment that may be stressful with individuals having diverse personalities and work styles.   

• Must possess the ability to comply with Trinity Health policies and procedures.   

• Must be able to travel to the various Trinity Health sites as needed. 

• WORKING CONDITIONS: 

• The worker is subject to inside environmental conditions: protection from weather conditions but not necessarily from temperature changes. 

• The worker is subject to food spills and wet spots on floor surfaces. 

• The worker is subject to noise. There is sufficient noise at times to cause the worker to raise voice to be heard above the ambient noise level. 

• The worker is subject to cleaning products such as vinegar, detergent, bleach, and household cleaners and hazardous chemicals. 

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.