Ford & CDJR Store Director

Ford & CDJR Store Director

Location: Veero Ford & Chrysler Dodge Jeep Ram – Morris, MN

About Veero Ford & Chrysler Dodge Jeep Ram

At Veero Ford & Chrysler Dodge Jeep Ram, we believe that a great customer experience starts with great people. Our dealership is process-driven, family-oriented, and built on respect, accountability, and teamwork. We coach and support our employees daily, providing ongoing training and opportunities for career advancement.

Whether you are starting fresh or looking for a better quality of life, Morris, Stevens County, and Pope County are places you can plant roots and truly feel at home.

Relocation Assistance: For qualified applicants, relocation support may be available and will be discussed during the interview process.

Job Type & Schedule

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  Job Type: Full-Time

  
  


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  Schedule: Monday to Friday (occasional Saturdays as needed)

  
  

Work Requirements

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  Ability to Commute: Morris, MN (Required)

  
  


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  Work Location: In person

  
  

Compensation

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  Salary Range: $100,000 – $120,000 per year (commensurate with experience and performance)

  
  

Relocation Assistance

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  Veero Ford & CDJR of Morris will offer relocation assistance for qualified candidates. This can be discussed during the interview process

  
  

Job Description

The Store Director oversees all day-to-day operations of the dealership across Sales, Service, and Parts. This individual ensures operational consistency, department accountability, and exceptional customer satisfaction. A key emphasis is placed on Fixed Operations performance, including technician efficiency, service advisor discipline, and inventory management with minimal obsolescence.

This role requires a hands-on leader capable of driving results through process improvement, interdepartmental coordination, and a strong customer-first mentality.

Responsibilities

Sales Management

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  Oversee daily sales leads, appointments, and CRM utilization.

  
  


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  Track closing ratios and manage the used-car reconditioning process.

  
  


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  Support the Sales Manager in achieving monthly volume and gross profit goals.

  
  


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  Monitor sold-not-delivered and aging inventory reports weekly.

  
  

Fixed Operations Leadership

Service Department

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  Supervise RO dispatch and ensure balanced workflow.

  
  


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  Track technician productivity, efficiency, and effective labor rate.

  
  


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  Maintain high CSI through proactive communication and follow-up.

  
  


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  Ensure warranty timeliness, accuracy, and quality control.

  
  

Parts Department

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  Maintain accurate, efficient inventory aligned with service needs.

  
  


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  Monitor parts aging weekly to minimize obsolescence.

  
  


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  Track and report obsolescence %, RIM compliance, and fill rates monthly.

  
  


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  Manage parts returns, bin integrity, and reconciliation with accounting.

  
  

Fixed Ops KPI Accountability

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  Track and analyze department metrics: hours per RO, shop utilization, parts gross %, and absorption rate.

  
  


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  Drive improvement in retention, CSI, and overall profitability.

  
  

Cross-Department Coordination

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  Align Sales, Service, and Parts processes for internal ROs.

  
  


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  Monitor reconditioning turnaround and cost controls.

  
  


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  Strengthen interdepartmental communication for greater efficiency.

  
  

Customer Experience

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  Personally address escalated customer concerns.

  
  


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  Review CSI reports and online reputation weekly.

  
  


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  Reinforce consistent communication standards across departments.

  
  

Performance Management

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  Maintain department KPI dashboards and hold weekly review meetings.

  
  


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  Deliver weekly summary reports to the Dealer Principal highlighting performance, issues, and next steps.

  
  

Career Path

This position is structured as a succession-track role with mentorship and financial training designed to prepare the selected candidate for a General Manager position within the expanding Veero Automotive Group.
You will:

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  Participate in advanced GM-level financial and leadership training.

  
  


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  Be involved in strategic planning and cash flow discussions.

  
  

Qualifications

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  Minimum 5 years of dealership management experience with a strong Fixed Operations background.

  
  


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  In-depth knowledge of parts inventory management and obsolescence reduction.

  
  


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  Understanding of absorption, labor gross, and RIM/OEM systems (Ford & Stellantis preferred).

  
  


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  Proven leadership with excellent communication and organizational skills.

  
  


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  Hands-on, data-driven manager who builds accountability across teams.

  
  

Why Join Veero Ford & Chrysler Dodge Jeep Ram

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  Leadership opportunity in a growing, multi-brand organization.

  
  


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  Collaborative, supportive, and process-driven culture.

  
  


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  Professional development through executive-level mentorship.

  
  


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  Family-owned group with long-term career stability and growth.

  
  

Equal Opportunity Employer Statement

Veero Ford & Chrysler Dodge Jeep Ram is proud to be an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, age, national origin, disability, veteran status, sexual orientation, gender identity, or any other protected characteristic.