Ford Service Advisor

Kocourek Ford is currently seeking a Service Advisor to join our fast paced, friendly and fun atmosphere. 

The successful candidates should already possess the five traits that cannot be taught; talent, attitude, drive, energy and character. 

RESPONSIBILITIES: 

• Greeting customers promptly


• Obtaining customer and vehicle information


• Clearly reporting all vehicle symptoms as described by the customer


• Determining and recommending needed maintenance base on age, mileage and history of vehicle


• Prepare a complete and accurate estimate of cost for labor and parts


• Establish follow up time


• Monitor the progress of each vehicle throughout the day, and updating customers frequently


• Verifying that the final invoice reconciles with the work performed on the repair order


• Explaining all completed work and charges to customers
   

REQUIREMENTS:

• Minimum 1 year experience in a service advisory role


• Positive attitude


• High volume mentality


• CSI focused


• Required experience:


• Service Advisor, Dealership, Automotive Knowledge: 1 year

BENEFITS:

Kocourek offers an extensive benefit packet that includes: paid time off, medical, dental, long and short term disability, life insurance and a generous matching 401k plan.

Kocourek Automotive is an equal opportunity employer and does not discriminate in hiring or employment on the ba­sis of race, color, religion, sex, national origin, age, disability, or any other basis prohibited by federal, state, or local law.