Ford Warranty Administrator

Summary: Inver Grove Ford Lincoln, a family-owned business since 1936, is looking to add a Warranty Administrator to our Service Department. This is not an entry level position. We are looking for somebody with 1-2 years’ work experience with demonstrated success in warranty administration. Experience in accounting a plus.

Pay: Negotiable                                                                            

What We Offer

• Medical, Dental & Vision Insurance


• 401K Plan


• Paid time off and vacation


• Short/Long Term Disability


• Growth opportunities


• Paid Training


• Employee vehicle purchase plans


• Health and wellness


• Discounts on products and services


• Family owned and operated


• Long term job security

Warranty Administrator Responsibilities

• Book warranty repair orders and submit claims of manufacturer warranty.

• Maintain receivables schedules; service contract claim submission and follow up.

• Work closely with service management

• Work closely and effectively with team of technicians, service writers, and supervisors.

• Communicate with Service Advisors to define the scope of a warranty claim.

• Process all warranty paperwork to ensure proper documentation and to verify criteria

• Reconcile all warranty receivables and working with the accounting department to obtain payments; keep track of all services and customer records as required by warrantor.

• Stays abreast of all factory recalls, announcements, and procedures.

• Establish and build positive relationships with the manufacturers designated warranty representatives and the representative of any aftermarket warranty company with which the dealership conducts business.

• Review every warranty repair order written for proper completion, accuracy, and legibility according to the applicable policies and procedure manuals.

• Figure out the applicable labor operation code, failure codes, and/or other administrative data required and enter them on orders.

• Ensure that all deductibles are properly documented so they are collected from the customer at the time of repair completion/delivery.

• Review all returned and/or rejected warranty claims and prepare the repair orders for immediate resubmission.

• Maintain record of all claims submitted, returned/rejected and paid and their current status

• Establish and maintain a record and control of the physical inventory of parts to be returned, inspected, or scrapped by the manufacturer or other warranty authority.

• Provide a weekly report to the service manager regarding claims status.

• Report to management any situation or condition that jeopardizes the safety, welfare, or integrity of the dealership, its employees, or customers.

Qualifications

• Ford or any other OEM Warranty experience preferred

• Attention to detail

• Experience with DMS software preferred

• Ability to work well with others and be part of a team

• Proficiency Microsoft Office

• General accounting knowledge preferred

About Us: At Inver Grove Ford/Lincoln we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Inver Grove Ford/Lincoln is absolutely critical to its success. Our promise is to keep delivering the same fantastic service and value that our community has come to expect from our dealership through the years. Are you looking for a new opportunity and chance to grow your career? We provide a great learning environment for Technicians with continuing education and hands-on training.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.