Ford/Lincoln Service Manager

Ford/Lincoln Service Manager

O.C. Welch Ford Lincoln is Currently Seeking a Ford/Lincoln Service Manager to Join our Dealership. * Prior Ford or Lincoln Experience is Required*

Service Manager Compensation and Benefits:

• Competitive Pay


• Flexible Working Hours


• Health Insurance


• PTO 


• 401(K)

Service Manager Responsibilities:

• Ensure customers receive prompt, courteous, and effective service.


• Serve as a liaison between technicians and customers.


• Take ownership of customers’ experience by carrying out additional assignments, enabling the dealership to leave a positive impression with the customer.


• Manage and hire technicians and service advisors.


• Interview and make new hires.


• Distribute work between technicians.


• Prioritize required services.


• Ensure customers have a positive dealership experience.


• Provide concierge support for all owner inquiries, whether via phone or in person, to ensure the customer does not get mishandled.


• Spend quality time building relationships with the customers.


• Forecast goals and objectives for the department.


• Understands and ensures compliance with manufacturer warranty policy and procedure.


• Establishes and maintains 24-hour follow-up with all customers to confirm satisfaction with the service experience.