Foreclosure Referral Analyst

The Foreclosure Referral Analyst supports and ensures compliance with pre-foreclosure milestones, including foreclosure referral review and breach letter management. This role ensures all related processes are completed timely, accurately, and in accordance with investor, insurer, and state requirements, while delivering exceptional customer service and upholding high ethical standards.

About Servbank:

Founded in 1994, Servbank is a banking institution with local roots and national reach. We were built on a foundation of community-orientation, which ensures that no matter who we serve, we do so with the human touch that marks the gold standard of service. We work with individuals, businesses, and communities, so that whether you’re a student, a homeowner, a small business owner, or a community leader, we can help you fulfill your goals. Come create excellence with Servbank.

Duties and Responsibilities

· Document loan-level activity and foreclosure efforts in MSP, ensuring accuracy and completeness.

· Review referral reports, identify eligible loans, and coordinate attorney submissions, including document collection.

· Manage breach processes, including monitoring timelines, resolving exceptions, and generating, correcting, and validating breach letters.

· Coordinate re-breach efforts, including bulk registrations and data uploads.

· Review exception and foreclosure reports to ensure compliance with investor and state requirements.

· Maintain knowledge of state foreclosure requirements and regulatory updates.

· Oversee outsourced resources, including workload, productivity, escalations, and quality control.

· Support audits, maintain accurate records, and complete required training.

· Perform additional duties as assigned by Default Management.

· Demonstrated knowledge of mortgage servicing and pre-foreclosure processes, including FHA, VA, FNMA, and FHLMC guidelines

· Proficiency with MSP (preferred) and Microsoft Office applications

· Strong attention to detail with effective written and verbal communication skills

· Ability to work independently, prioritize tasks, and manage responsibilities efficiently

Education:

· High School diploma and/or some college

EEO Statement: We’re an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.