Forensic ACT Program Assistant

Pay $24.00 - $26.00 / hour

The Community Health and Behavioral Services Forensic ACT Program Assistant supports the FACT team by performing clerical, administrative, and coordination tasks to facilitate efficient team operations. This role plays a critical function in maintaining organized records, supporting team communication, and ensuring adherence to OMH FACT guidelines.

The Program Assistant will engage with both internal team members and external partners, including justice system representatives, to ensure accurate and timely information flow. This job description aligns with the New York State Office of Mental Health's guidelines for Forensic ACT programs, emphasizing a comprehensive, team-based approach to delivering mental health services to justice-involved individuals.     

Core Responsibilities 

• Prepare and maintain error-free professional correspondence, including letters, memos, contracts, forms, reports, logs, charts, and spreadsheets as required by the FACT program or department.


• Organize and coordinate office support functions for the FACT team, including scheduling, booking rooms, teleconference setup, and preparation of materials for meetings and trainings.


• Serve as a liaison to community resources such as courts, probation officers, mental health clinics, and social services to support FACT team operations.


• Attend team meetings as requested, record minutes, and distribute them accordingly.


• Maintain an organized and up-to-date filing system in compliance with NYS OMH requirements.


• Generate and maintain program-specific reports, records, charts, and data tracking as directed.


• Answer, screen, and route incoming calls; manage requests for information and take messages when necessary.


• Record, route, and distribute incoming mail appropriately.


• Manage office supply inventory, requisition materials, and ensure timely delivery of resources.


• Act as a communication bridge between the FACT team, internal departments, and external stakeholders to promote effective collaboration.


• Assist in special projects and tasks as assigned to meet program needs.


• Ensure compliance with HIPAA regulations, mandatory abuse reporting laws, and other confidentiality standards.


• Establish a work environment that fosters positive communication between supervisors and employees while promoting agency culture, values, and mission.


• Ensure compliance with all pertinent government and agency regulations and operating standards.


• Demonstrate the ability and willingness to utilize new technology to achieve department goals.


• Provide support in responding to urgent requests or emerging team needs in alignment with OMH guidelines.


• Perform other duties as assigned.

Qualifications

• High School Degree or equivalent required. Associates degree in relevant field preferred.


• 3-5 years of relevant clerical, administrative, or customer service experience, preferably in healthcare, mental health services, or social services.


• Advanced Computer Skills (Windows, Office 365 and associated applications, Adobe Acrobat, Word, Excel, Access).


• Must have a valid NYS Driver’s License - Requires occasional travel for client home visits, court hearings, and community-based services.

Benefits

Our work environment provides the opportunity to grow and learn in a fast-paced atmosphere.  We offer competitive benefits and salary to include a low-cost individual health insurance plan, dollar for dollar retirement match (up to 7%), life insurance, voluntary benefits and generous paid time off.

• Comprehensive Health/Dental/Vision


• Direct Deposit


• Flexible Spending Account (FSA)


• Retirement Plan 403(b)


• Life Insurance


• Voluntary Benefits


• Employee Assistance Program (EAP)


• Generous PTO Plans (Sick, Vacation and Employee Leave) 


• Tuition Reimbursement


• Service Awards


• Employee Appreciation Events


• Employee Discounts

To access a copy of the job description Click Here - Forensic ACT Program Assistant