Forward Deployed Senior Process Consultant

R1 is the leading provider of technology-driven solutions that transform the patient experience and financial performance of hospitals, health systems and medical groups. We are the one company that combines the deep expertise of a global workforce of revenue cycle professionals with the industry’s most advanced technology platform, encompassing sophisticated analytics, AI, intelligent automation, and workflow orchestration.  

As our Forward Deployed Senior Process Consultant, you will help

design and optimize consulting delivery processes in coordination with internal teams to ensure seamless and consistent execution of use cases in support of customer objectives. Every day you will proactively engage with customers and supports decision-making with data-driven insights. 

Here’s what you will experience working as a Forward Deployed Senior Process Consultant: 

• Responsible for use case business case quantification by identifying the customer's business objectives and quantifying the benefits and ROI of use case implementation.

• Lead and mentor Forward Deployed Process Consultants while ensuring alignment of team efforts with client goals and operating metrics.

• Collaborate with Forward Deployed Process Consultants to create product roadmap, future state process flows, and implementation plan.

• Support the development of training and change management plans to drive the adoption of best practices.

• Provide technical product and operational leadership throughout the solution lifecycle.

• Evaluate emerging operational and technical opportunities and assesses and recommends future use case business cases.

• Ensure proactive issue resolution and continuous improvement in service delivery.

• Support the Forward Deployed Process Consultants with the development of sustainable mechanisms to monitor KPIs and SLAs that provide measurable value creation and performance tracking for steady state operations.  

• 50% travel, minimum

Required Skills: 

• 10+ years of experience with healthcare operations or enterprise software environments preferred.

• Adept with AI tools and enthusiastic about the convergence of technology and operations.

• Excellent communication, problem-solving, and analytical skills.