Founding Support Engineer

Location: New York, NY (remote-friendly; SF or NYC preferred)

Work Model: Hybrid / flexible

Industry: AI security & infrastructure (Model Context Protocol)

Compensation: ~$180K base plus performance bonus

About the Company

Our partner is an early-stage, fast-scaling startup building security infrastructure for the Model Context Protocol, protecting enterprises from data leaks as they adopt AI agents. Founded less than a year ago, they already have a multi-million-dollar pipeline, a deeply technical product, and backing from top-tier investors. The bar is high, the pace is fast, and the problems are genuinely hard.

The Opportunity

As a founding Support / Forward-Deployed Engineer, you'll sit at the intersection of engineering and customers, deploying the product, solving hard technical problems in the field, and making enterprise customers successful. This is a solutions-engineering-heavy role for someone who is both technically excellent and genuinely comfortable in front of people. You'll join an established, professional environment rather than a first-engineer situation, with room to grow toward founder-level ownership.

Responsibilities

• Deploy and integrate the product into complex enterprise environments
• Work directly with customers post-sale to ensure technical success
• Solve hard technical problems across AI agents, MCP integrations, and security tooling
• Serve as the technical bridge between customers and the engineering team
• Help shape the forward-deployed / solutions engineering function as an early hire

Requirements

• 5-6 years in a technical, customer-facing role (solutions engineering, forward-deployed engineering, or similar); exceptional candidates with a couple of years of experience considered
• Strong computer science or statistics foundation and academic pedigree
• Startup or consulting background with real time in front of customers
• Demonstrated software / technical skills and the ability to operate in a professional, fast-moving environment
• Consistent tenure without a pattern of short stints