Fractional Chief Information Officer (CIO)

About Auxiom | Company Background

Auxiom is a professional IT Solutions Company. Our clients hire us to either manage IT for them or to support their own IT department. We work with clients large and small across multiple industries and states. The Golden Rule is part of what we do every day and is encapsulated in our name: AU the chemical symbol for gold, combined with “axiom”, which is defined as a self-evident truth that requires no proof; a universally accepted rule, thus “The Golden Rule”. Simply put, treat others how they would want to be treated. At Auxiom, our passion is caring enough to be the difference – for our clients, our staff and our community. Our services include IT consulting and assessment, network build and installation, IT monitoring and security, IT compliance and 24x7 end-user support.

Position Overview

Within the Auxiom Team, the Fractional CIO (FCIO) is the primary point of contact for assigned Auxiom clients. The FCIO performs two primary functions: (1) “Virtual IT Manager” for clients, and (2) Liaison between the client’s key point of contact and Auxiom’s internal managed services functional leads, network engineering and cyber-security service delivery teams. From the beginning of a new client relationship, the FCIO’s objective is to help each client improve their overall technology experience (for all users) and improve their security posture. This is often achieved by helping them progress along the continuum toward achieving Auxiom’s and the IT industry’s best practices (Gold Standards).

Responsibilities

Perform the function as each client’s manager of IT on a fractional basis (typically 5% of the FCIOs time dedicated to each client throughout the year, but varies by client.

Learn as much as possible about each client’s business in order to provide strategic guidance: aligning all of Auxiom services as it applies to individual client need.

Continuously assess each client’s disposition related to IT/Cyber Security wellness.

Articulates business reasons for things like hardware lifecycle management, implementing cyber-security controls, etc.

Is the client’s advocate, balanced by the need to push-back when appropriate, just as a internal senior IT leader would if working directly for the client.

Maintains awareness of each client’s financial value to Auxiom, particularly client profitability in terms of gross profit trending.

Maintains the function of the client’s primary STRATEGIC contact and advocate in emergency situations or when urgent needs/issues arise.

Responds timely to client calls, texts, and emails and determines course of action.

Coordinates responses to client requests with the appropriate internal Auxiom resources.

Prepares for structured client meetings and presentations designed to help clients understand current IT environment strengths/weaknesses, identifies projects and budget requirements to improve network.

Participates in numerous internal planning and project execution meetings in support of client projects.

Creatively solves multiple problems a day.

Is accessible and provides information requested by Service Delivery Director/Team related to client user tickets, and field service assignments.

For service issues related to client tickets or projects, FCIO maintains awareness of coordinated internal efforts and provides clients with timely updates on progress.

Similar to above, proactively and regularly provides updates to all internal functional leaders about the client’s disposition, client task status, etc.

Responds to before- or after-hours client emergencies as primary liaison to client primary contact. Depending on the nature of the emergency, goes onsite to be present for the client.

Problem Solving: Divides complex issues into simpler components in order to achieve clarity; analyze and formulate solutions with a team

Human Relations/Emotional Quotient-Related Attributes

Empathy, Client-First, Client “lens”, Client perspective: Should be evident in every client discussion directly with the client and within the Auxiom team representing the client.

Balancing above with accurately judging what is best for Auxiom to optimize revenue, margin and manage costs.

Objective listener: understands, and accurately represents customer needs, requests, and feedback.

Exceptional written and verbal communication skills.

Relationship Building Skills - Develops productive and collaborative internal and client relationships

Even Keeled – Keeps a cool head in chaotic situations; high stress tolerance; flexible

Results Orientation - identifies actions necessary to complete tasks and obtain results; removes obstacles

Executive Presence – is comfortable meeting with and communicating with CEO’s and other C-Level clients

Flexible Work Schedule: Ability to Travel Locally – Willing work outside of normal work hours as needed including weekends as part of being responsive to impromptu client emergencies

Experience Required

10+ years in the business-services industry.

Management experience (supervisory, project management, operations management, etc.)

Can articulate the basic principles of finance: revenue, COGS, margin, profitability in the context of client planning and decision-making.

Experience developing strategic plans, roadmaps, budgets.

Preferred experience: background in basic Information Technology services or direct experience working in IT in some capacity: (service desk, engineer, IT Manager/Director, network) – programming experience does not apply.

Experience working with senior management (preferable multiple levels and types of leaders and executives internally and in client environments)

Basic sales capability: soft sales; selling projects to existing clients aligned with IT business gold standards.

Project Management experience

Has experience managing projects and demonstrates knowledge of project roadmaps, milestone/deliverables management, key stakeholder reviews and checkpoints and resource management.

The starting salary range is in the 90K - 110K range with a full benefit package. We look forward to welcoming you to our team!

Job Type: Full-time

Pay: $90,000.00 - $110,000.00 per year

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Schedule:

Monday to Friday

Experience:

Managing IT clients: 5 years (Preferred)

Fractional CIO or similar role: 4 years (Preferred)

Business services in the IT field: 5 years (Preferred)

Work Location: In person

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