FRAML Investigator

The FRAML Investigator assists the BSA Officer and the FRAML Manager in daily monitoring activities, specifically related to BSA, AML, CIP, OFAC, and fraud programs to ensure compliance with applicable internal policies, procedures, and external regulations. The FRAML Investigator is responsible for ensuring the company's adherence to internal policies, procedures, and external regulations related to BSA, AML, CIP, OFAC, and fraud prevention programs. The successful candidate will have a strong background in member service, knowledge of BSA and AML regulations, analytical skills, and excellent communication and problem-solving skills.

Position Responsibilities:

• Review and investigate various reports and systems for potential fraudulent activities within member accounts and loans.
• Monitor fraud detection systems/reports for suspicious/fraudulent account activity.
• Maintain thorough and accurate case notes in chronological order utilizing the case management system.
• Identify through fraud case analysis, opportunities to enhance internal policies, procedures and controls throughout the enterprise.
• As necessary, prepares reports for management covering investigative details, results and recommended loss prevention and recovery actions.
• Formulates and recommends action response to criminal allegations, files case reports as appropriate and testifies in court proceedings as appropriate.
• Review system changes to identify internal fraudulent activity.
• Communicate with other lines of business, law enforcement, and victims of crime to determine the extent and nature of criminal activity.
• Consult and advise managers and employees in identifying potential fraud, consulting/interviewing members and taking appropriate action in fraud situations.
• Prepare Suspicious Activity Reports (SAR) for final review.
• Assists in development and facilitation of fraud prevention and awareness for all staff, as applicable. Assist with, respond to and/or resolve member/branch issues related to fraud.
• Assists with the training of new staff and acts as a resource for all team members regarding a variety of loss prevention and fraud scenarios.
• Demonstrates highest levels of customer service, confidentiality and discretion when dealing with the internal and external members.
• Maintains well-developed working knowledge of the assigned duties and job functions; keeping up to date and requesting additional training and/or development as needed.
• Ensures duties performed are in compliance with all security, audit, regulatory compliance, information security, customer privacy, and Bank Secrecy Act/Customer Identification Program policies and procedures.
• Reports regularly to work and returns from breaks and meal periods on time according to the posted schedule.
• Completes and reviews reports relating to the Risk Management department, as directed by the area Director.
• Participates on teams and in meetings as required.

• 2 - 3 years banking or credit union experience
• High school graduate or GED
• BSACS or comparable certification within 1 year of hire

Knowledge, Skills, and Abilities

• Knowledge of, or ability to learn, credit union’s core and ancillary systems, policies, procedures and established processes.
• General knowledge of Fraud and knowledge of industry Fraud trends
• Knowledge of, or ability to learn federal, state and local laws, statutes, regulations codes and standards related to the area of responsibility.
• Knowledge of principles and processes for providing member services; including member needs assessment, meeting service standards and evaluation of member satisfaction.
• Skill in using tact and diplomacy in performing assignments & converting draft materials into finished documents
• Actively learning by understanding the implications of new and existing information for current and future problem solving and decision-making.
• Establishing and maintaining effective working relationships with area Vice Presidents, Directors, Branch Managers, and employees.
• Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Performing effectively in environments with frequent workload changes and competing demands.
• Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems with successful outcomes.
• Actively looking for ways to help members and co-workers.
• Ability to research, analyze, and determine a course of action for financial transactions
• Ability to balance risk and customer experience effectively
• Interpreting and applying laws, regulations, policies and procedures.
• Maintaining a high level of confidentiality in all areas of responsibility.
• Performing job functions independently or with limited supervision and work effectively either on own or as part of a team.

Physical Demands and Work Environment

• Stationary work, often requiring standing or sitting for prolonged periods
• Operate standard office equipment and keyboards
• Visually recognize, reconcile, and verify numerical details for accuracy
• Repeating motions that may include the wrists, hands and/or fingers
• Must be able to access and navigate facility with reasonable accommodations
• Lift and carry small parcels, packages and other items

Additional Notes

• Candidates being considered for employment with Resource One must successfully complete a credit check, background check and drug screen.
• This Job Description is not a complete statement of all duties, responsibilities and physical demands comprising this position.