Franchise Business Coach

About Us

Bio-One, a premier brand of Five Star Franchising, is seeking a proactive and business savvy Franchise Business Coach (FBC) to support and mentor franchisees at varying stages of their development. Established in 2010, Bio-One thrives by following a basic premise: provide top-notch decontamination and biohazard cleanup services with discretion, care, and compassion. Bio-One is an Inc 5000 franchise company with 130+ offices across the U.S., and our remediation services include crime and trauma scene cleaning, hoarding, and more. 

Five Star Franchising is one of the fastest growing portfolio franchise companies. They started their first brand–Five Star Painting–in 2005. Five Star Franchising has since grown to seven brands with 600+ franchisee locations across the United States and Canada. They are rapidly acquiring franchising companies–they acquired 5 brands in the last 12 months with more brands in the pipeline. Five Star Franchising is unique in that it provides its franchise partners the tools and support required to maximize entrepreneurial potential in growing a franchise business. 

About the Role

While reporting to Bio-One’s Vice President of Operations, the FBC role will be supporting franchisees, developing action plans, and reviewing progress of current mentoring. The FBC will work with franchisees assisting in training, best-practices and financial analysis. The objective of the FBC is to provide technical, operational and marketing guidance and support to Bio-One franchisees. This is to be done through support tools the company has developed, and by assisting them in recognizing the need to use and implement these tools in order for the franchisees to establish and maintain a successful level of business. This role requires up to 25% of time traveling, 4 days per week working at our Springville office, with 1 remote day.

• Maintain regular contact with franchisees through site visits, weekly telephone contact and monthly business reviews while documenting all correspondence in required business software.
• Keep franchisees motivated, focused and informed of key company changes.
• Assist in the facilitation of training to promote a successful launch for all franchisees.
• Respond to technical questions regarding the service provided and assist in problem resolution.
• Encourage the franchisees to stay focused on the financial aspects of the business to thoroughly understand their financial needs.
• Coordinate field training with company training resources.
• Coordinate regional workshops and assist with Conference planning.
• Assist in revising and improving training materials.
• Provide guidance to the franchisee in implementing marketing programs designed to profitably grow revenue.
• When required, work with the accounting and compliance department to assist with required documentation and certifications from franchisees.
• Provide the franchisee guidance in the implementation of estimating and business operating software.
• Perform other duties as required such as special projects or assignments to further assist with franchisee’s training and growth. 

What We’re Looking For: 

• 3+ years of experience in franchising, biohazard cleanup, or franchise training. 
• Business-Savvy & Strategic – Able to analyze franchise performance and offer tailored, actionable recommendations to drive success.
• Data-Driven & Analytical – Comfortable using financial and operational data to guide decision-making and franchisee performance.
• A Strong Communicator – Skilled at building relationships, providing clear guidance, and resolving conflicts effectively.
• Process-Oriented & Organized – Capable of developing structured workflows, maintaining documentation, and ensuring consistency across franchise operations.
• Financially Savvy – Proficient in reviewing financial reports, identifying opportunities for improvement, and helping franchisees optimize profitability.
• A Problem-Solver – Able to think critically and troubleshoot challenges faced by franchise owners.
• Passionate About Training – Enjoys mentoring, coaching, and developing franchisees to reach their full potential.
• Tech-Savvy & Marketing-Minded – Comfortable with technology, business management software, and marketing strategies to help franchisees grow their business

Why Join Us?

We offer a flexible, supportive work environment where you can make a meaningful impact on franchisees' success. Our benefits include:

• Flexible Schedule
• Medical, Dental, and Vision Insurance
• Long-Term and Short-Term Disability Insurance
• Life Insurance
• Generous Paid Time Off