Franchise Development Coordinator

Duties and Responsibilities 

• Provide administrative and operational support to the CDO and Franchise Development team.


• Coordinate internal and external meetings, conference calls, and development-related events.


• Prepare agendas, meeting materials, and follow-up action item summaries.


• Manage departmental calendars and scheduling as requested.


• Assist with travel arrangements and expense reporting.

• Maintain and update franchise prospect records within CRM systems.


• Monitor prospect status and assist with pipeline reporting.


• Coordinate execution and distribution of franchise development materials.


• Support franchise candidate communication and follow-up activities.


• Track franchise application, approval, and onboarding milestones.

• Prepare weekly, monthly, and quarterly development reports.


• Compile market research, competitive intelligence, and territory analyses.


• Assist with revenue forecasting and development performance reporting.


• Generate KPI dashboards and presentation materials for leadership meetings.

• Coordinate cross-functional projects involving Operations, Marketing, Legal, Finance, Real Estate, and Franchise Development.


• Track project milestones and ensure completion of assigned deliverables.


• Support franchise conferences, trade shows, discovery days, and recruiting initiatives.

• Prepare presentations, correspondence, reports, spreadsheets, and contracts.


• Maintain development files, records, and documentation.


• Manage document routing and approval processes.


• Support budget tracking and vendor coordination as needed.

Qualifications

• Associate's degree or Bachelor's degree in Business Administration, Marketing, Hospitality, Communications, or related field preferred.

• 2-5 years of experience in administrative coordination, sales support, franchise development support, business operations, or a related role.


• Experience supporting senior-level executives preferred.


• Experience working with CRM systems and reporting tools preferred.

• Advanced proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Outlook).


• Experience with CRM platforms such as Salesforce or similar systems.


• Strong reporting and spreadsheet capabilities.


• Ability to prepare executive-level presentations and reports.

• Exceptional organizational and time-management abilities.


• Strong verbal and written communication skills.


• High attention to detail and accuracy.


• Ability to manage confidential information with discretion.


• Strong follow-through and problem-solving capabilities.


• Ability to work independently while supporting multiple team members.

• Professional presence and customer-service mindset.


• Collaborative and team-oriented approach.


• Proactive and resourceful.


• Adaptable in a fast-paced growth environment.


• Strong sense of urgency and accountability.

Performance Expectations

Success in this position will be measured by:

• Accuracy and timeliness of development reporting.


• Effective support of franchise prospect pipeline activities.


• Responsiveness to development team and executive requests.


• Successful coordination of development projects and events.


• Timely completion of administrative and operational deliverables.


• Contribution toward franchise growth initiatives and overall team efficiency.