Franchise Operations Administrator

Salary :

$60,000 - 75,000 yearly

Company : Restopros

Job Type : Full Time

Charlotte, Nc

Number of Applicants

000+

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications

Activate JobCopilot

Job Description - Franchise Operations Administrator

Role: Franchising Operations Administrator
Location: Charlotte, NC (South Charlotte, on-site)
Schedule: Full-time, 8 hours Monday - Friday
Reports to: VP of Operations
Job Summary
The Franchising Operations Administrator plays a critical role in supporting the daily operations of B.Rugged Group. This position provides high-level administrative, organizational, and operational support to multiple departments, ensuring efficiency, accuracy, and strong communication across the franchise system. The ideal candidate is detail-oriented, proactive, highly organized, and comfortable working in a fast-paced environment supporting franchise partners and internal leadership.

Responsibilities:

Executive, Departmental & Office Administration

Provide administrative support to the VP of Operations, Reconstruction Director, Director of Marketing, and Training & Onboarding teams.
Prepare presentations, documents, training materials, and operational reports.
Organize and maintain departmental files, shared resources, and digital/physical record systems.
Oversee office supplies, ordering, vendor coordination, and general office upkeep.
Support onboarding processes for new corporate staff and franchise partners.

Scheduling, Meetings & Internal Communication

Coordinate calendars, appointments, conference calls, and cross-departmental meetings.
Create agendas, capture meeting notes, and manage follow-up on action items.
Maintain strong communication between internal departments and franchise partners to ensure message clarity and alignment.
Support timely distribution of internal updates, newsletters, and operational communication.

Reporting, Data Management & System Oversite

Pull, compile, and distribute operational and franchise performance reports.
Conduct monthly audits in FranConnect to ensure accuracy and data completeness.
Maintain and monitor access within Restoration Manager and company email systems for proper setup, permissions, and compliance.
Collaborate with Operations and Reporting teams on data tracking, analysis, and process documentation.

Marketing, Training & Operational Support

Assist in facilitating marketing website initiatives and content coordination.
Help create and distribute the monthly franchise newsletter and ensure brand consistency across communications.
Support execution of training programs, onboarding activities, and operational initiatives.
Participate in special projects, process improvement efforts, and cross-functional initiatives assigned by leadership.

Skills & Abilities

Strong ability to manage multiple priorities, maintain structured systems, and meet deadlines.
High attention to detail with accuracy in reporting, scheduling, and documentation.
Reliable follow-through, strong time management, and proactive task ownership.
Clear, professional verbal and written communication.
Ability to collaborate effectively across departments and with franchise partners.
Customer-service mindset with a positive, solutions-focused approach.
Proficient in Microsoft Office Suite, Google Workspace, and cloud-based tools.
Ability to quickly learn franchise-related systems such as FranConnect and Restoration Manager.
Comfortable managing data, generating reports, and navigating digital platforms.
Strong analytical and critical-thinking skills with a proactive approach to identifying issues.
Ability to adapt to changing priorities, new systems, and evolving organizational needs.
Exercises sound judgment, maintain confidentiality, and operate with professionalism.

Education & Experience

Bachelor’s degree preferred; equivalent experience in administrative, operations, or franchise support roles accepted.
2–4 years of administrative, operations, or office management experience, ideally in a franchise, service, or multi-unit environment.
Experience working with cloud-based systems, CRM platforms, or franchise/operations software.
Demonstrated experience supporting cross-functional teams and managing multiple priorities in a fast-paced setting.

Benefits:

Health insurance, Dental insurance, Vision insurance, 401(k), 401(k) matching, and PTO

Compensation:

Pay Rate: $65,000 - $70,000
Major Growth Potential
Bonus Pay- Annual Review Base

Original job Franchise Operations Administrator posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.

Auto-Apply to Similar Jobs

Share Job

Get your Resume Reviewed for Free

Automate Job Applications for Similar Jobs

Auto-Apply to Operations Administrator Jobs with your AI JobCopilot

Auto-Apply with AI

Similar Operations Administrator Jobs in the US

Get your Resume Reviewed for Free

Email address

Why are you reporting this job?

I think it’s a discriminatory or offensive

I think it’s fraudulent or a scam

I think it’s trying to sell something unrelated to the job / it’s asking for money

I think it contains incorrect or broken information

Other

All Job Ads are subject to GrabJobs’s Terms of Service. We allow users to flag postings that may be in violation of those terms. Job Ads may also be flagged by GrabJobs moderation team. However, no moderation system is perfect, and flagging a posting does not ensure that it will be removed.

Setup your job alert:

Frequency

By activating job alerts, I agree to GrabJobs Terms & Privacy Policy. I can unsubscribe to job alerts anytime. Skip

Franchise Operations Administrator

Job Description - Franchise Operations Administrator

Similar Operations Administrator Jobs in the US

Mobile Apps