Franchise Operations Specialist

FiltaClean Franchise Operations Specialist

Location: Nationwide travel required (based on franchise locations)

Reports to: FiltaClean Operations Manager

Position Overview

The FiltaClean Franchise Operations Specialist is a hands-on expert in commercial cleaning operations who supports Filta franchisees in delivering consistent, high-quality service. This role combines technical cleaning knowledge, workflow optimization, and field coaching to elevate operational performance across the franchise network.

The ideal candidate is curious about emerging cleaning technologies, passionate about service excellence, and motivated to help others improve. This position requires regular travel to franchise locations to provide onsite training, audits, and support across three service lines, FiltaClean, FiltaDrain and FiltaCool.

Key Responsibilities

Franchise Support & Coaching

• Travel to franchise locations to observe, train, and coach cleaning technicians on FiltaClean, FiltaDrain and FiltaCool service standards and best practices.
• Partner with franchise owners to optimize crew workflow, scheduling, and productivity.
• Conduct service audits and provide constructive feedback with actionable improvement plans.
• Demonstrate new cleaning methods and products, ensuring consistency across all operations.

Operational Expertise

• Maintain expert knowledge of FiltaClean, FiltaDrain and FiltaCool equipment, cleaning agents, and commercial cleaning processes.
• Advise on site-specific cleaning challenges and recommend effective solutions. Ensure compliance with health, safety, and environmental regulations.
• Troubleshoot and resolve issues with cleaning performance or equipment in the field.

Continuous Improvement

• Research and evaluate new cleaning technologies, tools, and products.
• Share insights and innovations with the operations team to improve service quality and efficiency.
• Support product testing and feedback loops for new FiltaClean solutions.
• Contribute to the development of updated training materials and process documentation.

Qualifications

Experience:

• Minimum 35 years of experience in commercial cleaning, facility services, or operations support.
• Recommended Experience working directly with franchisees, field technicians, or distributed teams is a plus.

Skills & Attributes:

• Strong knowledge of commercial cleaning techniques, safety standards, and equipment handling.
• Excellent communication, coaching, and interpersonal skills.
• Highly coachable with a growth mindset and curiosity for innovation. 
• Proven ability to analyze workflows and identify areas for improvement. 
• Comfortable with frequent travel (up to 75%) and hands-on fieldwork. 
• Self-motivated, organized, and adaptable to diverse work environments. 

Education:

• High school diploma or equivalent required; advanced training or certifications in cleaning or facilities management preferred

Requirements:

• Must be able to pass a background check
• Must have a valid US license (REAL id) or passport to travel

Why Join Filta

At Filta, we believe in providing our commercial customers with services that make their kitchens faster greener, safer and cleaner. As a member of the operations team, youd be responsible in supporting franchise success, driving innovation, and maintaining the highest standards of service across the US and Canada networks.

Salary is $55-$60K plus bonus.