Franchise Support Specialist (Remote Chicago Area Preferred)

Job Description for Franchise Support Specialist (Remote – Chicago Area Preferred):

👉 Want to play a key role in helping small business owners succeed?

WIN Home Inspection is looking for a Franchise Support Specialist to champion our franchise owners. You’ll be their go-to partner, coordinating across marketing, training, and tech teams, while also supporting projects that strengthen our franchise system.

What You’ll Do:

• Be the main point of contact for franchise owners, building trust and rapport


• Champion and coordinate requests with internal marketing, training, and tech teams


• Provide responsive, empathetic support and follow-through on client needs


• Contribute to projects such as training programs, marketing reviews, and process improvements


• Troubleshoot and provide guidance as you grow expertise in our systems

What We’re Looking For:

• Friendly and empathetic with a flair for marketing


• Natural leader with a drive to grow professionally and personally


• Quick learner, organized and persistent in getting things done


• 4+ years in client service or customer success (preferred but not required)

Why WIN

• 100% remote role (Chicago-area candidates preferred)


• Collaborative, inclusive culture built on respect and growth


• Health, dental, vision insurance + PTO + 401(k) match


• Career development and advancement opportunities