Fraud & Loss Prevention Analyst I

Description

Fraud & Loss Prevention Analyst I

LOCATION: - Hybrid sitting at any of Sunflower Bank's New Mexico locations.

MUST HAVE: Strong knowledge of fraud prevention techniques, investigation procedures, and regulatory compliance.

MUST HAVE: Familiarity with ACH, wire, check, Zelle, and debit card fraud investigation processes and protocols preferred.

MUST HAVE: Excellent analytical and problem-solving skills, with the ability to interpret complex data and identify patterns or anomalies.

SALARY: Pay is dependent on knowledge, skills, abilities, experience, and location.

Sunflower Bank, N.A. is looking for an energetic, highly motivated individual to fill the position of a full-time Fraud & Loss Prevention Analyst I at our Santa Fe, NM location.

The primary responsibility of this role is to conduct thorough investigations into several types of fraud, including ACH, wire, check, Zelle, and debit/credit card fraud. The Fraud & Loss Prevention Analyst I is responsible for interacting with customers, managing the intake process, conducting investigations, and coordinating with relevant internal teams. Additionally, the Fraud & Loss Prevention Analyst I ensures that appropriate fraud mitigation measures are performed while attempting to recover fraud losses.

• Act as the primary contact for customers regarding inbound/outbound calls and email correspondence related to suspected fraudulent activity.
• Conduct comprehensive intake interviews with customers and stakeholders to gather detailed information regarding the alleged fraudulent activities.
• Comprehensively mitigate fraud related activities by ensuring all necessary steps are taken to investigate and address potential fraudulent incidents and execute appropriate recovery efforts as needed.
• Accurately and consistently document and maintain detailed case files, ensuring all relevant information and evidence are properly recorded and organized.
• Create and submit Questionable Activity Reports (QARs) for fraudulent transactions.
• Utilize various fraud detection systems and reports to analyze transactional data, identify patterns, and assess potentially fraudulent activities.
• Investigate and analyze suspicious transactions, including researching customer account history, reviewing transactional data, and verifying information through internal and external sources.
• Collaborate closely with internal stakeholders, such as fraud prevention team, customer service, compliance, and legal departments, to gather additional information and coordinate investigations.
• Communicate with customers regarding the status of their fraud investigations, providing updates and resolution timelines as appropriate.

Education / Experience Preferred:

• Strong knowledge of fraud prevention techniques, investigation procedures, and regulatory compliance.
• Familiarity with ACH, wire, check, Zelle, and debit card fraud investigation processes and protocols preferred.
• Excellent analytical and problem-solving skills, with the ability to interpret complex data and identify patterns or anomalies.
• Capable of effectively managing disruptions and unexpected events during the workday.
• Exceptional verbal and written communication skills, with the ability to effectively interact with customers and stakeholders via e-mail and telephone.
• Detail-oriented with strong organizational and documentation skills.
• Ability to work independently, manage multiple priorities, and meet deadlines.
• Knowledge of and ability to use processes, tools, and techniques for detecting, addressing, and preventing fraud.
• Professional certifications related to fraud prevention, such as Certified Fraud Examiner (CFE), are a plus.
• Spanish bilingual preferred.
• Ability to maintain confidentiality.

Pay is dependent on knowledge, skills, abilities, experience, and location.

Sunflower Bank Benefits

Employees enjoy outstanding benefits, including:

• 401(k) Plan with 6% Match
• Health/Dental/Vision Insurance
• Company-paid Life Insurance
• Tuition Reimbursement
• Fitness Reimbursement
• Paid Time Off
• Volunteer Leave
• Paid Holidays
• Plus many more employee perks & incentives!

People choose to “bank” with us, but for those we serve, we’re more than a bank. We strive to be the financial backbone of their lives and we know that starts with our team.

If you qualify, apply online at www.sunflowerbank.com/careers.

You’ve never worked anyplace like Sunflower Bank!

EOE/AA: Minorities/Females/Disabled/Vets

Open until filled; early application encouraged. This vacancy announcement may be used to fill similar positions within 90 days.

If you are a California resident, you may be entitled to certain rights regarding your personal information, which is information that identifies, relates to, or could reasonably be linked with a particular California resident or household. Additional information about our data collection practices and location specific notices is available on our privacy policy.

Fraud & Loss Prevention Analyst I

LOCATION: - Hybrid sitting at any of Sunflower Bank's New Mexico locations.

MUST HAVE: Strong knowledge of fraud prevention techniques, investigation procedures, and regulatory compliance.

MUST HAVE: Familiarity with ACH, wire, check, Zelle, and debit card fraud investigation processes and protocols preferred.

MUST HAVE: Excellent analytical and problem-solving skills, with the ability to interpret complex data and identify patterns or anomalies.

SALARY: Pay is dependent on knowledge, skills, abilities, experience, and location.